ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Service Now - Enterprise Service Management (ESM) Senior Consultant - Tech Consulting

Location:

Anywhere in Country

Base pay range: $/yr - $/yr

Join EY and help build a better working world.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, where you can motivate and develop your team, establish and maintain client relationships, and grow your consulting and team‑leadership skills.

• Engage with clients and internal teams to ensure successful project delivery, including regular client travel.
• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of Service Now ESM/GBS engagements.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants.
• Provide guidance and industry‑leading practice expertise for Service Now ESM/GBS process implementations.
• Analyze a company’s ESM/GBS people, process, and technology capabilities, and provide recommendations.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience with waterfall and agile delivery models, planning, status reporting, budgets, risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or related discipline.
• 2‑4 years of relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• At least one of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
  • Service Now Certified Implementation Specialist – Customer Service Management
  • Service Now Certified Implementation Specialist – Field Service Management
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication (written/verbal), adaptability, problem‑solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Performance analytics and reporting experience; certifications are a plus.
• Experience with Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery; certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek proactive, innovative individuals eager to contribute to team success, with strong analytical skills, effective communication, and passion for technology.

• A comprehensive compensation and benefits package with base salary in the $102,500 – $187,900 range.
• Hybrid model: most work 40‑60% in person.
• Flexible vacation policy based on personal circumstances.

EY is an equal‑employment‑opportunity employer and does not discriminate based on any protected categories as required by law. EY is committed to providing reasonable accommodation to individuals with disabilities and veterans with disabilities. For assistance, contact 1‑800‑EY‑HELP3 (Option 2) or email