Level One Technical Engineer

Overview

Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.

• Provide remote and on-site technical support to end users.
• Troubleshoot basic hardware, software, and network issues.
• Configure and deploy desktops, laptops, printers, and peripheral devices.
• Assist with onboarding/offboarding of users, including account creation and device setup.
• Perform routine maintenance tasks and system updates.
• Monitor and respond to support tickets in a timely and professional manner.
• Escalate unresolved issues to Level Two Engineers when necessary.
• Document support steps, resolutions, and system configurations.
• Maintain asset inventory and assist with equipment tracking.
• Support Microsoft 365 services such as Outlook, Teams, and One Drive.

• 0–2 years of experience in an IT support or help desk role.
• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Microsoft 365 Administration and Windows operating systems.
• Basic understanding of Active Directory, Azure Active Directory, and user management.
• Strong critical thinking and problem-solving skills.
• Ability to prioritize tasks and respond with a sense of urgency.
• Excellent communication skills and customer service mindset.
• Ability to follow procedures and escalate when appropriate.
• Willingness to learn new technologies and grow within the role.
• Certifications such as MS-900:
  Microsoft 365 fundamentals are a plus.

• Competitive salary and benefits package.
• Opportunities for professional growth and certifications.
• A collaborative and innovative work environment.
• Work on cutting-edge technology solutions for a variety of industries.

Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting