Desktop Support Tech; Level 1

Position: Desktop Support Tech (Level 1)
We are seeking an energetic, customer-focused IT Support Technician to join a client of clients in Baton Rouge. In this role, you will be the first point of contact for technical support requests, assisting employees both onsite and remotely. You'll work alongside our Desktop Support and Systems Administration teams, gaining hands-on experience with Microsoft 365, Active Directory, Azure/Entra, and a variety of hardware and software tools.

Responsibilities include:

- Provide first-level support for account access, password resets, email, and basic networking issues
- Diagnose and resolve technical problems involving computer hardware, peripherals, and software
- Deploy, configure, and support Windows and macOS operating systems and applications on desktop and mobile platforms
- Maintain asset inventory and ensure equipment is properly tracked
- Document issues, resolutions, and best practices in our ticketing system (Fresh Service)
- Escalate complex issues to Tier 2/Tier 3 support when needed
- Follow IT security, privacy, and compliance policies to safeguard systems and data
- Assist with onboarding and offboarding tasks, including workstation setup and account provisioning

Expected pay: $29-$36/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience
- Associate's degree in IT, Computer Science, or related field - At least 1 year of equivalent helpdesk experience
- Proficiency in computer hardware diagnostics and PC repair
- Familiarity with Microsoft 365, Active Directory, and basic networking concepts
- Excellent verbal and written communication skills with a customer-first mindset
- Ability to prioritize and manage multiple tasks in a fast-paced environment

Nice to Have Skills & Experience
- CompTIA A+ or similar IT certification

- Experience with ticketing systems (Fresh Service, Zendesk, Service Now)
- Familiarity with remote support tools (Team Viewer, Any Desk, RDP)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.