Partner Success Manager

Melara Enterprises is seeking a proactive, strategic, and client-focused Partner Success Manager (PSM) to support the success and retention of our digital advertising clients. The PSM plays a pivotal role in delivering an exceptional post-sale experience, ensuring flawless onboarding, seamless communication, and long-term account growth.

In this role, you will work closely with our Marketing Consultants to translate client goals into effective digital strategies. You will oversee all post-sale digital workflows, lead client onboarding, manage multi‑channel campaign execution, and provide analytics insights that drive continued success. The PSM also acts as a coach and resource for the sales team, helping elevate digital marketing expertise across the organization.

If you're organized, detail‑oriented, and confident in both client-facing and internal leadership settings, this role gives you the opportunity to directly impact client satisfaction and digital revenue growth.

• Understand the full lifecycle of all client digital advertising campaigns, from goals and strategy to delivery and analytics.
• Provide comprehensive post-sale support, including Customer Relationship Management (CRM) ticket updates and communication between clients, campaign managers, and marketing consultants.
• Assist Marketing Consultants with strategy development following the client needs analysis; participate in sales calls and onboarding meetings.
• Deliver clear, compelling analytics insights using Google Analytics 4 and campaign performance data.
• Ensure campaign assets are gathered correctly and on schedule; maintain CRM workflows to flag when campaigns require attention.
• Fully manage digital campaigns and relationships for premium high‑investment clients.
• Gather ongoing client feedback to identify strengths, risks, and optimization opportunities.
• Identify and develop case studies showcasing successful campaign outcomes.
• Lead bi‑weekly 1:1 coaching sessions with each Marketing Consultant to strengthen digital knowledge and performance.
• Support the development and continuous improvement of Melara’s internal digital training program.
• Assist with sales calls, proposal development, and strategy communication as needed.

• Provide bi‑weekly updates to the Digital Operations team regarding proposals, pacing, and progress toward revenue goals.
• Collaborate closely with the Digital Ops Coordinator, Data Analyst, and Content Creator to ensure quality and consistency across client campaigns.
• Provide weekly performance summaries to the Digital Operations Manager outlining campaign results, pacing, and recommendations.
• Maintain clear internal documentation, processes, and workflows to support team efficiency and transparency.

• Minimum of 1 year of experience in digital marketing, account management, or post‑sale client support.
• Strong communication and coaching skills, with the ability to translate complex digital concepts into clear, client‑friendly language.
• Highly organized with the ability to manage multiple campaigns simultaneously.
• Working knowledge of digital ad platforms, Google Analytics 4, analytics dashboards, CRM/ticketing systems, and core advertising terminology.
• A proactive, solutions‑oriented mindset and passion for helping clients and sales teams succeed.
• Compensation is based on experience and qualifications.
• Benefits include:
  • Health, dental, and vision insurance
  • Paid time off and company holidays
  • 401(k) retirement plan with company contribution
  • Professional development opportunities, including digital training and certifications
  • Collaborative, supportive team environment with opportunities for growth