Technical Support Specialist

Job Description

As part of our commitment to excellence and maintaining a top-tier technical consulting team, S1 Technology is seeking a Technical Support Specialist who embodies our values and possesses a deep understanding and expertise in modern technology landscapes.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 2 years of hands‑on experience in service desk, network administration, or a similar role.
• Previous experience in a Managed Service Provider (MSP) environment is highly preferred.

• Proficient in administering Windows server environments, including but not limited to installation, configuration, maintenance, and troubleshooting.
• Strong understanding of networking principles and experience managing network infrastructure – switches, routers, firewalls, wireless and VLANs.
• Experience with cloud services (e.g., O365, AWS, Azure, Google Cloud) and managing cloud‑based infrastructure and services.
• Knowledge of virtualization technologies (e.g., VMware, Hyper‑V) and containerization (e.g., Docker, Kubernetes).
• Familiarity with backup and disaster recovery solutions and best practices.
• Experience with scripting and automation tools (e.g., Power Shell, Bash).

• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non‑technical users.
• Ability to work independently and as part of a team, managing time effectively across multiple tasks and deadlines.
• Commitment to continuous learning and staying current with the latest technologies and industry trends.

You’ll be responsible for responding to support tickets and resolving high‑level endpoint and networking problems.

We’re a strategic Managed IT Services & Cybersecurity provider that holds ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.

• Be Honest
• Be Trustworthy
• Be Meticulous
• Be Innovative
• Be Bad Ass, but Humble

• We want to build a lasting, great, and enduring company that will outlive its owners.
• We exist to help small businesses leverage the power of technology to succeed.
• You’ll always know why you’re here and how you help S1 and our customers. You’ll participate in the success of dozens of small businesses.