Technology Consulting_Managed Services_SAP Operations and Delivery_Manager

Technology Consulting - Managed Services - SAP Operations and Delivery Manager

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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

EY’s Technology Operations Managed Services team (Tech Ops) works with some of the world’s largest companies. Our solution is being built out in FY24 to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals. The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and driving innovative solutions to ensure EY retains a foothold in the market.

In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation  will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.

• Delivering quality support and resolving issues within the context of key business processes.
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.

You will face challenges that require analytical thinking and problem‑solving skills, providing you with opportunities to learn and grow in a dynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis.

• Experience with SAP ERP systems either functional or technical, preferably S/4
  
  HANA, Rise and/or Grow.
• Experience managing SAP delivery teams, offshore experience and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem‑solving abilities.

• A bachelor’s degree (4‑year degree).
• Typically, no less than 5–7 years of relevant experience in SAP Operations or running SAP project, or both.
• Expertise in application management is essential.
• Knowledge of Agile terminology and Agile methods.
• Strong customer orientation and experience in customer support operations.
• A solid understanding of data delivery and management.
• Proficiency in stakeholder management.
• Familiarity with technology ecosystem operations.
• Experience in technology service management.
• Strong troubleshooting triage skills.
• Excellence in building and managing relationships.
• The ability to establish client trust and value.
• Strong communication skills, particularly in communicating with impact.
• Digital fluency.
• Emotional agility.
• Proficiency in hybrid collaboration.
• Strong complex problem‑solving abilities.
• Critical thinking skills.
• A focus on driving outcomes.
• Learning agility to adapt to new challenges.

• Experience in managing technology projects and post‑transition support.
• A proven track record of delivering quality support in a fast‑paced environment.
• Familiarity with automation tools and continuous improvement methodologies.

We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical…