End User Technical Support Analyst; Desktop Support
Job in
Baton Rouge, East Baton Rouge Parish, Louisiana, 70873, USA
Listed on 2026-01-12
Listing for:
Quantaleap
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
End User Technical Support Analyst (Desktop Support)
Role :
End User Technical Support Analyst (Desktop Support)
Location: Hybrid, Baton Rouge, Louisiana
Duration: Longterm
Job : SR-5225179
Scope:
- Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
- Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case-by-case basis
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