Sr IT Support Administrator

Description The IT Support Analyst is the primary on-site technology resource for Baker's Baton Rouge corporate office and the regional offices and job sites in the surrounding area (Mobile and Prairieville). Baker is a Microsoft-centric environment (M365, Intune, SharePoint) with Samsung Knox MDM for the Android fleet, and this role is expected to operate fluently across that stack. The first priority is always the Baton Rouge office: end users on track, proactively supported, and issues resolved before they become disruptions.

Beyond that, the role is the local hands-and-eyes for IT Operations during network refreshes, upgrades, and change/release activity, and — on a hybrid basis — a field-level partner to the corporate Endpoint Management resource, contributing real-world insight to Intune and endpoint enhancements. This is a support analyst position, not a leadership role; influence comes from field expertise and reliability, not from managing others.

The ideal candidate is proactive, technically well-rounded, and comfortable operating as an embedded extension of the Core corporate IT Operations and IT Services teams rather than in a silo.

Key Responsibilities:

Desk-Side & Workplace Support
• Provide hands-on support for workstations, meeting rooms, and conference/AV systems for the D.C. corporate office.
• Support printers/MFPs, IP telephony, and mobile devices (iPads, iPhones, Android smartphones) for end users.
• Own workplace and mobility services for the corporate team locally, with the ability to expand scope as demand grows.

IT Operations Partnership
• Act as the regional hands-and-eyes for IT Operations (network, infrastructure) during refreshes, upgrades, and release/change activity.
• Coordinate directly and proactively with the Core corporate IT Operations and IT Services teams — this role is expected to be engaged, not siloed.
• Escalate, document, and follow through on infrastructure issues affecting the region using standard ITSM processes.

Device Management
• Serve as a regional owner for end-to-end device management practices: provisioning, hardening, security-baseline compliance, and decommissioning.
• Apply and enforce device policy in Microsoft Intune for Windows and iOS/iPadOS devices (laptops, iPads, iPhones), and in Samsung Knox MDM for the Android smartphone fleet.
• Use M365 and SharePoint administration knowledge to support workplace and mobility services beyond pure device management.
• Baker manages roughly 2,800 laptops, 2,000 iPads, and 3,500 mobile devices enterprise-wide — this role helps mature the standards and controls behind that fleet through its Intune-focused corporate collaboration (see below), not by owning the fleet alone.

Hybrid Corporate Collaboration — Endpoint Management
• Partner with the corporate Endpoint Management resource on Intune enhancements — configuration profiles, compliance policies, Autopilot, and related improvements.
• Bring field-level insight from day-to-day support into corporate endpoint decisions — what's working, what's causing friction, and where policy doesn't match real-world use.
• This is a contributing, non-leadership role in corporate initiatives: input and field expertise, not ownership of the corporate Endpoint Management roadmap.

Regional & Job Site Coverage
• Own IT support for job sites and regional offices in the Louisiana area, per the established area-of-responsibility boundaries.
• Travel regularly to job sites and regional offices as needed to deliver support and maintain standards.

Asset & Inventory Management
• Maintain accurate, current inventory and asset records in the ITSM/CMDB system for all regionally supported hardware.
• Right-size spare parts stock — enough to avoid service delays, without carrying excess…