Senior Data Center Support Services Technician - Catalyst Military Program

** Job Description*
* ** A military talent pathway into Oracle Cloud Infrastructure*
* ** Turn your military technical experience into your next career.*
* You've built technical skills in environments where reliability, teamwork, accountability, and mission execution matter.  
** Catalyst Military is designed to help you put that experience to work at Oracle.*
* Oracle's Catalyst Military talent program creates a pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to build careers supporting Oracle Cloud Infrastructure (OCI).

** Prior commercial data center experience is not required.*
* We're looking for candidates with at least  
** four years of relevant technical experience** , gained through military service or through a combination of military service and other relevant technical experience.

Relevant experience may include information technology, networking and communications, electronics, aviation maintenance, electrical or cooling systems, equipment maintenance, or technical troubleshooting.

** What Makes Catalyst Military Different*
* ** A career, not an internship.
** You'll join Oracle as a Senior Data Center Support Services Technician and be paid from day one.

** A bridge from military to commercial technology.
** Prior commercial data center experience is not required. Your military technical experience provides the foundation, and Catalyst Military helps you apply that experience within Oracle's data center environment.

** Structured support from the start.
** Your first six weeks include Oracle onboarding, technical foundations, supervised hands-on on-the-job training (OJT), manager coaching and feedback, and cohort-based learning.

** Recognition of the experience you already bring.
** We evaluate the technical skills, troubleshooting ability, operational discipline, and experience you've developed-not simply your MOS, AFSC, NEC, or rating.

** Your First Six Weeks with Catalyst Military*
* Catalyst Military provides a  
** structured six-week technical transition
** designed to build on your existing experience while introducing you to Oracle's data center environment.

During your first six weeks, you'll:

+ Complete Oracle onboarding and technical foundations specific to data center operations.

+ Participate in supervised, hands-on OJT.

+ Learn Oracle technologies, tools, processes, and operational practices.

+ Apply your existing troubleshooting and technical skills within a commercial data center environment.

+ Receive ongoing coaching, support, and feedback from your manager.

+ Learn alongside a cohort of Catalyst Military participants making a similar career transition.

+ Progressively build the Oracle-specific knowledge needed to contribute successfully within the data center environment.

** You're not starting over. You're building on what you already know to launch your next technical career.*
* ** Responsibilities*
* ** Your Role*
* As a Catalyst Military hire, you'll progressively apply your existing technical experience while developing the Oracle-specific knowledge needed to support critical cloud infrastructure.

** What You'll Do*
* ** Maintain and Troubleshoot Critical Hardware*
* You'll:

+ Troubleshoot, repair, replace, and upgrade server components and related hardware.

+ Apply hardware maintenance and troubleshooting best practices.

+ Help maintain reliable performance throughout the equipment lifecycle.

+ Share technical knowledge and best practices with other technicians as your experience grows.

** Support Network Infrastructure*
* You'll:

+ Support implementation of defined network communications and solutions.

+ Validate cabling, network environment builds, and connectivity.

+ Verify devices are connected and operating as expected.

** Troubleshoot and Resolve Technical Issues*
* You'll:

+ Manage work through technical ticketing systems and support resolution within established Service Level Agreements (SLAs).

+ Troubleshoot technical issues and document actions and resolutions.

+ Identify and escalate recurring problems and technical trends.

** Operate Safely and Consistently*
* You'll:

+ Follow Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Data Center Change Control processes.

+ Meet safety, security, site access, and operational requirements.

+ Perform work safely and consistently within the data center environment.

** Improve How We Work*
* You'll:

+ Continue developing advanced repair and troubleshooting techniques.

+ Identify opportunities to…