Help Desk Technician

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We're looking for a customer-focused Help Desk Technician to provide exceptional technology support to our internal team members and help ensure the smooth operation of the Credit Union's technology environment.

In this role, you'll serve as the first point of contact for technical support, assisting employees with hardware, software, and system-related issues while delivering a high level of service. The ideal candidate is a problem solver with strong technical aptitude, excellent communication skills, and a passion for helping others succeed.

• Provide first-level technical support to team members by diagnosing and resolving hardware, software, and system-related issues.
• Deliver timely, professional, and customer-focused support while meeting established service level expectations.
• Respond to support requests through multiple channels and ensure issues are accurately documented and tracked through resolution.
• Install, configure, deploy, and maintain computer hardware, software, and peripheral equipment.
• Escalate complex technical issues to appropriate resources and follow requests through completion.
• Collaborate with vendors and third-party providers to resolve technology-related issues.
• Maintain accurate technology asset inventories and oversee the decommissioning of equipment.
• Contribute to and maintain technical documentation and knowledge base resources.
• Support backup and recovery processes, telecommunications systems, and other department technology initiatives.
• Monitor technology systems and assist in maintaining a secure and reliable computing environment.
• Participate in on-call support rotations and assist with special projects as needed.
• Work collaboratively with IT team members to support organizational goals and technology operations.

• CompTIA A+ certification or equivalent experience in a Tier 1 technical support role.
• Additional technology certifications are a plus.
• Experience supporting and troubleshooting Windows 11 environments, including imaging, deployment, updates, and end-user support.
• Hands-on experience with Microsoft 365, Microsoft Entra  (formerly Azure Active Directory), and Active Directory administration.
• Experience working within a help desk ticketing system, including documenting technical issues, tracking resolutions, prioritizing requests, and maintaining accurate service records.
• Strong troubleshooting and problem-solving skills.
• Knowledge of computer hardware, software, operating systems, and basic networking concepts.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional internal support.
• Ability to work independently and collaboratively as part of a team.
• Experience supporting third-party banking or financial services applications is preferred.

Candidates selected for further consideration may be required to complete a technical aptitude assessment to evaluate relevant IT support knowledge and skills.

This position is based in Baton Rouge, LA and requires regular onsite attendance at Campus Federal. This is not a remote opportunity.

At Campus Federal, you'll join a team committed to service excellence, professional growth, and making a positive difference in the lives of our members. We value dependability, respect, continuous improvement, professionalism, and delivering excellence in every experience.

Benefits include 100% employer-paid health, dental, and long-term disability insurance for employees, optional dependent coverage, and generous paid time off to support work-life balance.