IT Technical Support Analyst ; CPG

To safeguard the life and health of the citizens of Louisiana by assuring persons practicing as Registered Nurses and Advanced Practice Registered Nurses are competent and safe.

This position executes complex tasks in the design, development, installation, configuration, maintenance and troubleshooting of all LSBN operating systems and software applications. The incumbent will help develop strategies to maintain, monitor and support a wide range of computer systems and databases.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING

COMPETENCIES:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement
• Demonstrating Innovation: The ability to generate, share, and apply original ideas to improve outcomes, solve problems, or create new value.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness
• Managing Systems: The ability to influence how people, processes, tools, and technology interact as an integrated system to support teams and achieve organizational outcomes.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
• Testing and Troubleshooting: The ability to systematically analyze, diagnose, and resolve problems that arise within a system, device, or software.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions

• Three years of experience in information technology; OR
• Six years of full‑time work experience in any field plus one year of experience in information technology; OR
• An associate's degree in information technology plus one year of experience in information technology; OR
• A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Information Technology Technical Support Analyst 1is an entry level position and serves as assistant to the Analyst 2 and 3. Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

• Information Technology Technical Support Analyst 2is an experienced level position with the presence of advanced level duties and case work requiring greater independence, effectiveness, timeliness, accuracy, and sound judgment in performing all job duties.

• Information Technology Technical Support Analyst 3 is a highly responsible advanced technical support position that exercises…