IT Program Manager

This is a promotion opportunity for permanent classified employees of La Economic Development only.

The mission of Louisiana Economic Development is to cultivate jobs and economic opportunity for the people of Louisiana.

The IT Program Manager serves as Louisiana Economic Development's program manager for applications and technology-enabled business operations outside the scope of the Office of Technology Services. The position provides strategic and technical leadership for enterprise application management, systems integration, technology modernization, project management, and business systems analysis supporting statewide economic development programs and agency operations.

The position establishes technology priorities, standards, and implementation strategies; coordinates complex technology initiatives; provides functional direction to Software Project Managers and other agency personnel; and serves as the principal technical advisor to the Statewide Program Manager 2. The position also coordinates with business units, vendors, consultants, and governmental partners to ensure enterprise technology solutions effectively support agency operations and strategic objectives.

• Seven years of experience in information technology; OR
• Six years of full-time work experience in any field plus five years of experience in information technology; OR
• An associate's degree in information technology plus five years of experience in information technology; OR
• A bachelor’s degree plus five years of experience in information; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR
• A master’s degree plus four years of experience in information technology.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Leads complex enterprise application implementations, modernization projects, systems integrations, and digital service initiatives from requirements gathering and solution design through testing, deployment, and post-implementation support.
• Establishes technology priorities, program goals, technical standards, implementation strategies, and project methodologies for enterprise applications and technology initiatives.
• Oversees the administration and continuous improvement of enterprise applications, including Salesforce, Fast Lane, Small Biz, Veterans First, , SharePoint, AI-enabled technologies, LaGov integrations, reporting platforms, and other agency business systems.
• Provides functional direction and technical guidance to Software Project Managers and other agency personnel involved in enterprise technology initiatives and coordinates priorities, resources, and project deliverables.
• Performs advanced business systems analysis to evaluate operational needs and workflows, develop functional and technical requirements, identify technology solutions, and recommend process and system improvements.
• Coordinates enterprise systems integration, data sharing, reporting, dashboards, business intelligence, and analytics supporting agency operations and executive…