Manager, EDI Customer Operations

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

Applicants must be authorized to work for Louisiana Blue in the United States without employer-sponsored immigration support. Louisiana Blue will not provide current or future employment-based immigration sponsorship or other immigration support for this opportunity, including H-1B, L-1, O-1, H-1B1, E-3, TN, or J-1 sponsorship or F-1 OPT/STEM OPT/CPT support. Applicants who would require such sponsorship or employer support during their employment should not pursue this opportunity.

POSITION PURPOSE Provides leadership and oversight for the EDI Customer Operations team, directing EDI services, provider connectivity solutions, clearinghouse operations, and provider-facing digital platforms. Oversees daily operations, including transaction processing, systems support, issue resolution, testing, implementations, customer and provider support, reporting, vendor management, and project execution to ensure the accurate, timely, and secure exchange of healthcare information. Leads initiatives to enhance operational performance, customer experience, automation, compliance, and service delivery while developing staff and fostering a culture of accountability, collaboration, innovation, and continuous improvement.

How You Contribute to the Company’s Mission in This Role Provides leadership, direction, and development for staff responsible for EDI operations, provider connectivity, systems support, implementation activities, and customer support services

Oversees the organization’s electronic transaction ecosystem and provider-facing digital services, ensuring system reliability and the accurate, timely, secure, and compliant exchange of healthcare transactions and information.

Ensures compliance with applicable HIPAA, CMS, Blue Cross and Blue Shield Association, state, federal, and other regulatory requirements governing electronic transactions, provider connectivity, data exchange, and related operational processes.

Leads operational support, incident management, root-cause analysis, process improvement, automation, and technology enhancement initiatives to improve efficiency, scalability, accuracy, service delivery, and customer satisfaction.

Monitors operational performance through metrics, reporting, forecasting, and trend analysis. Manages strategic planning, budgeting, resource allocation, vendor relationships, and operational priorities to support current and future business needs.

Partners with leaders, business areas, technology teams, healthcare providers, clearinghouses, vendors, government agencies, regulatory bodies, and other external parties to establish priorities, resolve issues, coordinate system enhancements, and implement enterprise projects and regulatory changes.

Required Qualifications Bachelor’s degree in Computer Science, Information Systems, Business Administration, Healthcare Administration, or a related field. Four years of directly related experience may be substituted for a degree.
5 years of experience in healthcare operations, EDI, provider connectivity, systems operations, healthcare technology, or a related field.
2 years of leadership experience.

Advanced knowledge of HIPAA Transactions and Code Sets, healthcare EDI standards, and electronic healthcare transaction processing.

Strong understanding of healthcare claims, clearinghouse operations, provider connectivity, and related business processes.

Demonstrated ability to lead operational, technology, and process improvement initiatives, including project delivery, change management, automation, and continuous improvement efforts.

Proven analytical, critical-thinking, and problem-solving skills, including the ability to diagnose complex business and technical issues and implement effective solutions.

Strong leadership, communication, organizational, and interpersonal skills, with the ability to build partnerships, influence stakeholders, and lead cross-functional teams.

Ability to interpret technical documentation, operational metrics, and business requirements to drive informed decision-making and operational excellence.

Commitment to delivering exceptional customer and provider experiences while managing competing priorities in a dynamic environment.

Preferred…