Business Technology Specialist

The Louisiana State Police is a statutorily mandated, statewide law enforcement agency charged with ensuring the safety, order, and security of the people in the state through enforcement, regulation, education, and provision of other essential public safety services.

The Louisiana State Police Technology and Communications Support (TCS) Section was developed to optimize the efficient and innovative use of the most advanced information technology and processes available and to maintain expertise in the various workflows, platforms, and processes of Departmental administrative matters. The TCS Technology Ops Team supports a majority of the software platforms used by LSP Patrol and BOI.

A Business Technology Supervisor will provide direct supervision to the incumbent.

If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!

• Six years of experience in information technology, project management or business analysis; OR
• Six years of full-time work experience in any field plus four years of experience in information technology, project management or business analysis; OR
• An associate’s degree in information technology plus four years of experience in information technology, project management or business analysis; OR
• A bachelor’s degree plus four years of experience in information technology, project management or business analysis; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology, project management or business analysis; OR
• A master’s degree plus three years of experience in information technology, project management or business analysis.
• EXPERIENCE SUBSTITUTION:
  Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE:
  
  A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

• Focus on the interactions between the technology platforms and the end users; troubleshooting, problem resolution, reinforcing workflows, maintain accesses, extract information from systems, assist the Business Technology Supervisor when updating and or reviewing workflows and templates. Conduct in-platform reviews of data for quality assurance, record retention purposes, and directives. Add and/or suspend user access to technology platforms managed by TCS. Enter data into technology platforms managed by TCS.
• Exercise, using daily decision-making and problem-solving skills, independent judgment to determine best courses of action to support end-users while providing helpdesk functions throughout the Department. Assist the Business Technology Supervisor with reviews of data, checking on consistency in workflows, completeness, and overall quality.
• Aid end-users by enacting security measures to apply confidentiality settings inside varying platforms. Responsible for extracting and sharing information, when directed to do so by appropriate authorities and within Departmental Policy and Louisiana laws. Conduct information collection and preservation to satisfy public records requests served upon TCS.
• Serve as "On-Call" support between end-users and technology staff to facilitate ideas and discussions on user issues with existing platforms. Participate in shift and regional meetings to listen to needs and implement system…