Child Welfare Specialist Trainee ; Child Safety Response Center

Child Welfare Specialist Trainee

The Child Safety Response Center (CSRC) serves as the first point of contact for individuals reporting concerns of child abuse, neglect, or other child welfare issues. Operating as a 911-style call center for child abuse and neglect, the CSRC receives and assesses reports through phone calls, electronic submissions, and other communication channels.

Customer Service Representatives (CSRs) gather critical information, assess the nature and urgency of each situation, and ensure the appropriate personnel and resources are notified in a timely and accurate manner. This role is essential to supporting the safety and well-being of children through prompt, thorough screening, assessment, and referral. The position requires strong communication, sound decision-making, attention to detail, and the ability to multitask effectively in a fast-paced, high-stress environment.

If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!

Three years of experience in child welfare; OR Six years of full-time work experience in any field; OR A bachelor's degree. EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NECESSARY SPECIAL REQUIREMENT:
Possession of a high school diploma or equivalent. A current driver's license and access to a personal vehicle.

NOTE:

The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Receive and screen intake reports via phone, mail, fax, or email.
• Gather sufficient information needed to make an appropriate and sound decision at intake.
• Complete the required forms, conducts thorough search via agency data systems and inputs reported information into data systems.
• Provide quality customer service through the use of listening skills, interviewing skills and through the provision of information relative to community resources.
• Attends and participates in formalized training programs and seminars relative to child abuse/neglect and investigative techniques.
• Performs other duties as assigned.

Position-Specific Details:

Appointment Type:
This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee. Career Progression:
This vacancy may be filled as a Child Welfare Specialist Trainee, 1, 2, or 3 depending on experience. Compensation:
The referenced positions have a Special Entrance Rate (SER) see below:

• Child Welfare Specialist Trainee - SER: $1,649.60 bi-weekly
• Child Welfare Specialist 1 - SER: $1,764.80 bi-weekly
• Child Welfare Specialist 2 - SER: $1,820.80 bi-weekly
• Child Welfare Specialist 3 - SER: $1,948.00 bi-weekly

Work Schedule:

The Child Safety Response Center is in operation 24 hours a day, 365 days a year. Therefore multiple 8-hour shift schedules are available, including rotating weekends and holidays. Shift preferences may become available after meeting specific criteria.

Work Location:

Baton Rouge, La
- State Office

Important Note:

This posting is used to establish a list of qualified applicants for current or future job openings. A current vacancy may or may not exist at the time of application. As a result, your application may remain in 'Application Received' or a similar status for an extended period. The hiring agency may review the list when a vacancy becomes available and contact applicants they wish to consider at that time.

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your…