Call Center Manager Baton Rouge, LA

Overview

Call Center Manager position at Bath Planet, Baton Rouge, LA. Call Center Manager Wanted! Salary + Commission and Overrides: $60,000-$90,000. EZ Baths of Louisiana is a 10+ year old, multi-million dollar home improvement company seeking a Call Center Manager. We are one of the largest home improvement companies in the area with a recognized brand. The role will manage a team handling warm leads and oversee our internet marketing department related to lead generation.

• Develops and manages marketing operating budgets for the Telemarketing Department.
• Ensures effective control of marketing results and takes corrective action to ensure marketing objectives stay within budgets.
• Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.
• Guides preparation of marketing activity reports and presents to executive management.
• Establishes and maintains a consistent corporate image across product lines, promotional materials, and events.
• Directs promotion forecasting activities and sets performance goals accordingly.
• Directs staffing, training, and performance evaluations to develop and control call center and marketing programs.
• Directs market channel development and coordinates lead distribution for sales territories with various goals and quotas.
• Coordinates liaison between sales, marketing, and the call center.
• Analyzes and controls expenditures of the division to conform to budgetary requirements.
• Prepares periodic reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Reviews and analyzes sales performance against programs, quotas, and plans to determine effectiveness.
• Directs product research and development.
• Other duties may be assigned.

• Financial Planning and Strategy
• Marketing Concepts
• Positioning
• People Management
• Territory Management
• Sales Planning
• Competitive Analysis
• Understanding the Customer
• Product Development
• Client Relationships
• Creative Services

• Base salary + Bonuses and Overrides
• Room for growth
• Great work environment
• Warm calling material
• Inbound and outbound

Please send a resume or call Andy to set up a personal interview: .