Janitorial Area Manager

Job Title

Janitorial Area Manager

Service Master Restore® – Metairie, LA, United States of America

$30,000.00 - $70,000.00

• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

For 65 years, Service Master Clean has been committed to more than just delivering exceptional cleaning services — we’ve been dedicated to empowering people to achieve success. By providing the tools, training, and support you need to grow, we help increase your productivity, boost your earnings, and strengthen your dignity, self-respect, and sense of worth.

Service Master is now hiring Janitorial Managers with strong organizational and communication skills.

REPORTS TO: GENERAL MANAGER

OBJECTIVE: Manage the Service Master housekeeping and floor maintenance program within all assigned accounts to consistently exceed customers' expectations. Actively pursue excellence in customer satisfaction and people development.

• SUPERVISION
  • Hire and train employees in their job according to company standards.
  • Ensure that employees know and understand company rules, security procedures and proper chemical usage.
  • Ensure that production in each building is performed as per task schedule and completed with satisfactory results.
  • Provide support to employees as needed to make their job easy and satisfying.
  • Demonstrate good two‑way communication skills daily.
  • Invoke the Service Master Team Spirit – make all employees an active part of the team.
• CUSTOMER SERVICE
  • Demonstrate to all customers and fellow employees a sincere concern and interest in each customer and the service provided.
  • Handle customer complaints and requests effectively within 24 hours.
  • Ensure that all equipment, supplies, vehicles and products entrusted in your care are carefully handled and maintained and that any equipment malfunction is promptly corrected.
• ADMINISTRATION
  • Provide accurate and timely payroll data according to accounting standards.
  • Maintain accurate and confidential customer and employee files according to personnel standards.
  • Contribute to the improvement of Service Master.
  • Operate in accordance with Company Policy and Procedures or initiate action to change them.

• Employee orientation sheet completed within one month of hiring.
• Account inspection sheet completed daily to 70% minimum target.
• Weekly audits completed daily to 75% minimum of target.
• All audits reviewed with crew within one week, depending on urgency.
• Cleaning and disposing supplies and equipment are kept at acceptable limits in 80% of accounts.
• Service Master uniform neatly worn by manager and all crews.
• Concern demonstrated for quality work and customer satisfaction both in word and deed, especially through effective response to high‑risk accounts.
• Feedback on customer complaints given to Office manager by 9:00 a.m. the following morning.
• Effective communication: maintain active log books in each account, respond to business hour pages within 30 minutes.
• Floor maintenance schedules reviewed weekly and quality evaluated with each account visit and corrected as required.
• Participate 80% in weekly accountability meetings.
• Participate in all company social functions.
• Complete 8 hours of training yearly.
• Participate in meetings and implement agreed plan of action.

Note:

Some businesses title this a branch manager position which covers and reduces some clerical or auditor responsibilities. They would have extra responsibilities such as:

• Perform all customer contacts
• Return to the building that night to follow‑up on inspections
• Add on sales
• Schedule all floor & project work
• Confirm 100% employee attendance each night
• Organize the structure, staffing and compensation of supervisors and floor crew
• Maintain labor budgets
• Review and authorize time cards
• Selling, shipping and inventory of paper sales
• Charting and honoring employee birthdays

Minimum Age: 18+ years old.

EEO/M/F/D/V.

Drug‑Free Workplace.

This is a Full‑Time position – 1st Shift, 2nd Shift, 3rd Shift, Weekends.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Service Master Company, LLC.