Ors Supervisor

Position: ORS SUPERVISOR
ORS Supervisor

Office of Unemployment Insurance

Division:  UI BAT

Office of Unemployment Insurance Administration (OUIA) Overview:

OUIA oversees Louisiana's Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals

Louisiana Works (LWC) is seeking an ORS Supervisor to join the Office of Unemployment Insurance. This position is responsible for the direct supervision and review of work performed by the benefits staff.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING

COMPETENCIES:

* Developing Performance:
Builds the future potential of others by supporting long-term growth, skill development, and career progression.

* Developing Plans:
The ability to create structured strategies and plans that support the achievement of defined goals and objectives.

* Making Accurate Judgments:
The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Six years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR

Six years of full-time experience in any field plus three years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR

A bachelor's degree plus three years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services; OR

An advanced degree in any field or a Juris Doctorate plus two years of experience in unemployment insurance, workforce development programs, workers' compensation, administrative services, or social services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Details:

* Directly manages adjudication and call center staff who file claims, answer benefit claims questions, make updates to unemployment claims, make decisions and issues determinations on claims, process child support orders, and complete alien verifications involving significant state unemployment insurance benefits, and federal programs including Trade Readjustment Act (TRA), Disaster Unemployment Assistance (DUA), Unemployment Compensation for Federal Employees (UCFE), Unemployment Compensation for Ex-service persons (UCX), Emergency Unemployment Compensation (EUC), etc.

* Monitors daily adjudication completions and timeliness of adjudications in accordance with federal and state mandates.  Monitors calls answered per day by staff.  

* Monitors daily and hourly hold times to ensure customers are assisted in a timely manner in accordance with internal/agency mandates.

* Responsible for assigning and reviewing the work of subordinates daily, weekly, or monthly, and assuring that production and accuracy requirements are met.

* Conducts annual performance evaluations and initiates performance plans as needed based on evaluation outcomes.

* Creates a work environment that respects, appreciates and accepts the contributions and perspectives of employees.  

Position Specific Details:

Location:

Baton Rouge, La

Appointment Type:
Probational / Job Appointment / Promotional / Detail to Special Duty

All applicants selected for employment must submit to drug screening and a background check.

How to Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.  

For further information about this vacancy, contact:

Kedrick Kennedy

kedrick.kennedy

Our Human Resources Team is focused on building fairness, clarity, and results.

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are…