Customer Service - A​/R

At Orbia, purpose is what draws us together and drives us every single day. Everywhere we are, we are thinking big and working smart to solve some of the toughest challenges.

This is where your abilities can be developed. Where your ambitions can be realized. Where you can own your part in our transformation. Where you can find a diverse, global community of teammates who are making a difference with you. And where you’ll be taken care of as you take care of bringing purpose to life.

Fluor & Energy Materials, an Orbia business, is hiring for an Accounts Receivable - Customer Service position located in St. Gabriel, LA, USA.

To provide day-to-day customer service, logistic support, posting cash and collection of accounts receivable.

• Provide domestic customer service/logistic support for the F&EM 134a Business. Handling A/R
• Internal Order Processing. Coordinate invoicing and credit issues with the finance department, process credit applications, apply cash to the correct accounts when payment is received and resolving any short pay or over pay issues, make collection calls, participating in sales discussions with the sales and marketing departments. Maintain current knowledge of regulations related to supplying refrigerants, product line, availability and distribution network.
• CFR
  49 and IATA certification. Preparing BOL and Packing Slip to ship out material to customer. Scheduling pick up, Handling TM Module in Hana S4. Sending and completing Commercial documentation for importing and exporting
• Check and confirm all orders and enter correctly and have complete back up with a three-way match
• Handling cash forecast daily, weekly and monthly basis.
• Setting up all sold to and ship to and handling all changes.
• Infernal communication. Interact with Sales, Marketing, Logistics, Customer Service, Production, Laboratory and Finance personnel daily.
• External communication:
  Coordinate with outside suppliers (warehouse s, haulers, customers and answering services).
• Participate in the quality improvement process, procedure documentation and auditing.
• Provide accounts receivable and cash application feedback to commercial team and finance on a weekly and as needed basis.
• Perform month end closing functions and weekly reports
• Account analysis when required to increase customer credit limits.
• Provide backup to the CSR.
• Handle customer website and EDI, process, invoicing and collecting payment information and so on.

• Working with all customers to ensure invoices are correct for other systems.

• Academic Level: High School Diploma or equivalent
• Language(s) and level of proficiency:
  English / proficient
• Knowledge/
  
  Experience:
  
  3+ years of AR and Collections, SAP 3 years experience, ARIBA experience, Coupa exp, and Customer base website, EDI
• CFR
  49 and IATA certification have or able to get.
• Detail-oriented “a must”
• Work under pressure and meet deadlines.
• Physical requirements for the position such as mobility, vision, strength, etc. (applicable in line with local laws)

The compensation for this position will typically range from $56,000 - $91,000/yr. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. The compensation package may also include short and long-term incentive compensation. We offer a comprehensive benefits package that includes healthcare coverage, a 401(k) retirement savings plan, paid company holidays, paid vacation time, paid sick time, parental leave, short- and long-term disability leave, and an employee assistance program.

At Orbia, we are committed to taking care of our employees and believe in providing comprehensive support so you can thrive at work and home.

If you are excited about this role and your experience and competencies somewhat align with the qualification in the posting, we encourage you to apply. Everywhere you are, you bring your unique skills, talents and perspective to moving your…