Territory Service Manager

Territory Service Manager

Fluidra is looking for a Territory Service Manager to join our team!

The Territory Service Manager will be an individual with exceptional organizational skills, a high level of technical aptitude, effective communication and comfort with administrative functions. This person will be the eyes and ears on the field, reporting back to corporate on product specifics, customer feedback, etc. Additionally, you will:

• Recruit and manage a network of independent Contract Service Centers (CSC).
• Negotiate labor and travel rates with each individual center and for training employees ofBt Contract Service Center.
• Respond quickly to and communicate clearly with the Sales team within territory boundaries.
• Provide a high level of support to sales efforts.
• Troubleshoot product problems at customer locations on occasion.
• Work with the Service Department at Corporate to ensure CSC rates are accurate and contracts are up to date.
• Be responsible for identifying product problems and reporting them back to Corporate on a timely basis.
• Handle homeowner, builder, and service company complaints in the field, as required.
• Develop & conduct both classroom and in‑field training for dealers and warranty centers to promote proper installation and troubleshooting of pool equipment.
• Assist with equipment set‑up, breakdown, and maintenance for job‑site specific needs, training events, and trade shows.
apaset:

• 5+ years’ experience with mechanical equipment installation & troubleshooting.
Ability to read?,?,?,?, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Proficient business writing skills, capable of writing routine reports and correspondence.
• Speak effectively before groups of customers or employees of organizations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Excellent communication and interpersonal skills.
• Proficient in Word, Excel, and PowerPoint.
• Experience with Salesforce or other CRM software is a plus.
• Pool experience is a plus.
• Bilingual in English/Spanish is required.

• High School Diploma, preferred.
• Certified Pool Operator is a plus.

• 9/80 work‑week schedule (EVERY OTHER FRIDAY OFF!)
• Flexible vacation.
gen:
• 11 paid holidays.
• Full range of health benefits including medical, dental, vision, short‑ and long‑term disability.
• 401(k) matching: 100% of the first 3% contributed, 50% of the next 2%.
• Health and wellness programs / gym reimbursement.
• Educational assistance up to $7,000 per year.
• Company‑sponsored FUN events!
• Generous product discounts.

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets worldwide. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands:
Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‑Pools®, iAquaLink®, Grand Effects®, Dell®, and Nature2® names. With these combined resources we accelerate innovation in critical areas such as energy‑efficiency, robotics and the Internet of Things.

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence, and innovation.

Don’t meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn’t align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization.

Fluidra is proud to be an equal‑opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national‑origin, sex, disability, age, veteran status, or any legally protected characteristic.

Mid‑Senior level

Full‑time

Other

Manufacturing