Security Officer

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent to discover their strengths and develop them so they can continue growing within the company.

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Flex Time Off

The Security Officer serves as a safeguard to team members and guests at the Queen Casino. The Officer is to be responsive to the needs of guests and team members in a timely, friendly and efficient manner.

• Always remain alert for burglaries, prowlers, vandalism, trespassers, removal of casino property without proper authorization, and any additional suspicious activity.
• Assist in transporting money and chips.
• Observe, report and take action as directed by the supervisor or higher authority with respect to all suspicious and unusual situations.
• Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity.
• Answer all calls promptly and professionally.
• Respond to all disturbances in order to deescalate the incident.
• Make sound judgment when interacting with Team members and guests.
• Interact with guests in a friendly and courteous manner.
• Ensure overall guest satisfaction in accordance with QCE’s Service PACK.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower others to do the same.
• Investigate and prepare written reports on incidents/medicals that occur during the shift in a timely manner.
• Document all incidents and property damage as directed.
• Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere.
• Assist other Security Officers as needed.
• Assist valet parking attendants in controlling traffic when necessary or parking vehicles.
• Maintain a high level of personal integrity.
• Other duties as assigned.

• High School Diploma or equivalent, required.
• Must be at least 21 years of age.
• 6 months of security experience, required.
• Knowledge of Casino Security operations, preferred.
• Ability to effectively communicate in English via verbal and written.
• Ability to work extended hours, weekends, and holidays.
• Must be able to follow orders and perform under high stress situations.
• Must be able to obtain and maintain a State Gaming License.
• Must have a valid driver’s license.

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.