Industrial Chiller Field Service Specialist

A day in this role Imagine starting your morning reviewing a service ticket from a key customer. You load up the tools, arrive on site, and start a methodical check of the chiller—gauges first, then controls, motors, and valves. By midday, you’ve isolated a fault, swapped a component, verified the refrigerant charge, and brought the system back to peak performance.

In the afternoon, you complete a scheduled PM, document readings, and confirm everything aligns with safety and company standards. You wrap up by advising the customer and planning the next maintenance window.

What you’ll handle

Perform routine preventive maintenance to keep chiller equipment operating at optimal levels.

Inspect systems, diagnose issues, and troubleshoot performance problems on existing chiller equipment.

Repair and replace components on installed chiller systems to restore reliability and efficiency.

Install, service, and repair industrial refrigeration systems, including: refrigerant handling, instrumentation, control valves, motors, motor controls, motor switch gear, Variable Frequency Drives (VFD’s), soft-starts, pumps, exchangers, filter, and refrigeration controllers.

Follow and champion company and industry safety standards at every step.

Position may require working up to 15% (no more than 300 hours) overtime throughout the year, as directed by the client and/or upper management.

Perform other job duties as assigned.

What you bring

Poise and focus in a fast-moving, sometimes high-pressure environment.

Excellent analytical and problem-solving approach.

Extensive knowledge of chiller systems and related equipment.

Proficiency with hand and power tools.

Ability to use thermometers, pressure gauges, and other test instruments to evaluate chiller performance.

Comfort reading operation and repair manuals for chiller equipment.

Ability to follow instructions and procedures accurately.

Strong mechanical aptitude.

Clear, professional communication to interact with customers.

Education and experience

High school diploma or equivalent preferred.

Vocational/technical training or an apprenticeship preferred.

Three years of related experience preferred.

Physical demands

Work in outdoor weather conditions as needed.

Extended periods of being stationary.

Ability to ascend and descend ladders.

Capability to transport up to 50 pounds at a time.

About the scope of this summary

This summary covers the primary responsibilities of the Chiller Service Technician at Smart Family of Cooling Products. It is not an exhaustive list; it serves as a general guide. Smart Family of Cooling Products may adjust duties to meet business needs.