Advanced Field Service Engineer

As an Advanced Field Service Engineer here at Honeywell, you will be responsible for leading the on-site installation, programming, maintenance, and troubleshooting of Honeywell on-premises access control systems. As the primary technical point of contact, this role is responsible for maintaining the physical security and operational continuity of customer facilities. You will report directly to our Field Service Engineering Manager and you'll work out of our Baton Rouge, LA location on a remote work schedule.

In this role, the ideal candidate has hands-on experience deploying enterprise-scale, on-premises security infrastructure and extensive knowledge of Honeywell access control hardware and software. Based in Baton Rouge, this position supports Honeywell's installed customer base primarily at industrial facilities throughout Louisiana, including refineries, specialty chemical plants, and liquefied natural gas (LNG) facilities.

• Install, configure, and support on-premises physical security systems, with an emphasis on Honeywell Enterprise Buildings Integrator (EBI) and Digital Video Manager (DVM); experience with other security platforms is a plus.
• Mount, wire, configure, and program modular control panels, power supplies, card-access devices, cameras, and related peripheral equipment.
• Oversee installation and construction activities for field devices and control panels, including fixed and PTZ cameras, card readers, door hardware, magnetic locks, electric strikes, and visual indicators.
• Configure reader technologies that use proximity cards, smart cards, and secure OSDP-enabled devices.

• Diagnose and resolve hardware failures, communication issues, and software or database discrepancies on customer-hosted systems.
• Perform preventive maintenance, including firmware updates, field-device replacement, backup-battery testing, and server configuration optimization.
• Maintain integrations between access control networks and local video surveillance, intrusion detection, fire and life-safety, and related facility systems.
• Configure and support Honeywell EBI as an open, scalable platform that integrates building management, energy, life-safety, access control, video surveillance, and compatible third‑party systems. Use centralized monitoring, automated workflows, and event notifications to improve response times and reduce lifecycle costs.

• Support customer personnel with day-to-day system maintenance, system enhancements, peripheral devices, administrative functions, credential creation, and compliance reporting.
• Maintain accurate records of service visits, wiring diagrams, system configurations, and completed work in internal service logs.

• 5+ years of demonstrated field experience installing, configuring, and maintaining Honeywell and other access control systems.
• Strong knowledge of IT networking, including IP addressing, subnetting, Power over Ethernet (PoE+), and standard communications protocols.
• Familiarity with industrial system interfaces, including public address and general alarm (PAGA), Transportation Worker Identification Credential (TWIC), plant radio, and other systems integrated with Honeywell access control platforms.
• Strong analytical and problem‑solving skills, with the ability to work effectively under tight deadlines and with minimal supervision.
• Excellent customer service and communication skills, including the ability to explain complex technical concepts clearly to nontechnical audiences.
• Valid driver's license with the ability to travel between customer sites 70% to 80% of the time.
• Ability to lift equipment…