Career Navigator- Workforce Services; Baton Rouge, LA

Essential Functions

Assist participants by creating and implementing a career navigation plan that aligns with their goals and encourages self‑sufficiency. This involves mentoring participants, identifying their immediate and long‑term needs, assessing employability, and recognizing any barriers or assets that affect their self‑sufficiency. Additionally, it involves communicating with service providers to evaluate participant progress, providing counsel and guidance, and maintaining regular contact with participants through face‑to‑face, virtual, or telephonic communication.

• Maintain case documentation by recording every case management session with notes, documenting supportive services provided, updating participant records, and including all other relevant information needed to help participants meet grant requirements.
• Verify all documentation submitted to support requests for assistance in accordance with program guidelines.
• Explain to participants their rights, responsibilities, required actions, and other available services based on their ability to be successful.
• Work collaboratively with participants to create an Individualized Career Plan (ICP) by active listening and performing a needs assessment on each participant.
• Suggest appropriate development activities, set clear goals, and outline actionable steps.
• Consistently monitor results to provide timely guidance and feedback to strengthen specific knowledge or skill areas; adjust goals as needed to improve outcomes.
• Conduct other case management activities, including traveling to assist participants, preparing success stories, creating and pulling reports, attending meetings and training sessions, assisting with job search, and providing referrals to appropriate outside agencies.
• Monitor participant progress through phone calls, site visits, and case management appointments in accordance with departmental policies and procedures; act as a liaison between participants and program partners, delivering supportive services.
• Maintain professional knowledge in relevant areas, stay current with job‑related rules, statutes, and laws, read and interpret professional literature, and attend applicable workshops, meetings, and seminars.
• Keep the Program Manager informed of unusual and/or crisis situations as they arise.
• Complete other tasks as assigned.
• Veterans strongly encouraged to apply.

• Excellent organizational skills with the ability to complete projects efficiently and independently.
• Excellent communication skills, including verbal, phone, written, and digital communication.
• Good public‑relations skills and the ability to work with employees and the public.
• Establish and maintain effective working relationships with all personnel.
• Read, write, and communicate clearly in English.
• Ability to work occasionally long or extended hours, including weekends.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Maintain strict confidentiality of all information.

• Minimum of a BA or BS degree or one-year experience in criminal justice, social work, employment counseling, placement, human services, or public administration.
• Excellent oral and written communication skills.
• Proficiency in operating a computer and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and other social media applications.
• Provide own transportation and possess a valid driver’s license, current vehicle registration, liability insurance, and a current vehicle inspection.
• Be able to clear an OMV check and be ambulatory.

Must be able to tolerate frequent periods of high stress, heavy workload, and multiple priorities. Must be able to see, hear, speak, and otherwise communicate effectively.