Social Services Analyst ; Child Support Enforcement - Baton Rouge Region

Social Services Analyst 1/2/3

We're looking for a Social Services Analyst 1/2/3 to work in our East Baton Rouge Parish Child Support Enforcement office in Baton Rouge, Louisiana. Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. This position assists in ensuring non-custodial parents fulfill their obligations to provide financial and medical support for their child/children.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING

COMPETENCIES:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Acting Decisively: The ability to make timely, confident decisions using sound reason.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
• Working with Financial Information: The ability to interpret financial data, manage financial approvals, and ensure compliance to support informed decisions and promote transparency.

Minimum Qualifications:

Three years of experience in social services; OR Six years of full-time experience in any field; OR A bachelor's degree. EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties:

• Initiates and executes legal processes including interviewing clients, relatives, landlords and other persons to gather information on location of absent parents.
• Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.
• Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.
• Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.
• Attend court in one or more districts.
• Perform a high volume of case work for a demanding public in need of services.
• Performs other duties as assigned.

Position-Specific Details:

Work Location: This vacancy is located in the East Baton Rouge Parish Child Support Enforcement office in Baton Rouge, Louisiana.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Career Progression: This position participates in a Career Progression Group…