AI Agent Engineer

For us, this is more than a job– it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job modifies and creates iO products through a process of understanding/observing, designing, refining, encoding, testing and installing. Serves as the primary resource for the creation, maturation and implementation of innovative solutions to problems that affect all aspects of efficiency, clinical outcomes and financial savings. Serves as a mentor and trusted advisor to the Epic team and entire IS department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

New Orleans, LA

Business Office
- Benson Tower

Remote

REQ_

Required
- Bachelor's degree.

Preferred
- Bachelor's degree in Computer Science, Software Engineering, Data Science, or a related field of science.

Required
- None.

Preferred - 5 years of experience in healthcare IT, Epic systems, or enterprise AI/ML platforms.

Preferred
- Epic certification in at least one clinical application.

• Software programming skills in multiple languages.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Strong interpersonal skills.
• Exceptional critical thinking skills and ability to formulate solutions to complex problems.
• Ability to look at problems in unconventional ways, generate new and useful ideas, analyze which ideas are worth pursuing and which are not, and articulate new ideas to others and convince others that ideas are worth pursuing.
• Ability to tolerate ambiguity, overcome obstacles, and take reasonable risks.
• Ability to be self motivated, solve problems, and take 100% responsibility for his/her actions.
• Ability to work under stressful situations with frequent interruptions and changes in priorities.
• Ability to work variable hours, including nights, evenings and weekends and occasional out of town travel.

• Hands-on experience with large language models (LLMs) and generative AI platforms (e.g., Google Gemini, OpenAI GPT, Anthropic Claude, open-source models via Hugging Face).
• Experience with prompt engineering, retrieval-augmented generation (RAG), and agentic AI design patterns (tool use, multiturn reasoning, function calling).
• Familiarity with voice AI platforms and telephony integration (e.g., Cisco, Eleven Labs or similar).
• Experience with healthcare interoperability standards (HL7 FHIR, Epic APIs, CDS Hooks).
• Knowledge of healthcare compliance frameworks including HIPAA, patient consent management, and clinical data governance.
• Experience with MLOps and AI observability tools for monitoring agent performance, latency, and safety in production (e.g., Lang Smith, Weights & Biases, Datadog).
• Familiarity with conversation design best practices, dialog management frameworks, and natural language understanding (NLU)…