Director, Software Engineering

Position: Director, Application Software Engineering
** Job Description*
* Applies broad understanding of other areas within the organization to develop and guide new application software features and enhancements following design specifications, ensuring accessibility, and to develop documents that clarify application design and code. Leads application-focused design and specification reviews to drive improvements across multiple projects/programs. Utilizes conceptual thinking to direct leads and/or teams in conducting debugging and troubleshooting to identify and fix application issues.

Directs teams in troubleshooting and resolving issues related to application programming interface (API) functionality, integration, and service-to-service interactions. Directs teams to design and develop application software, systems, and services. Collaborates with stakeholders within and outside of the organization, including executive leadership, to understand customer use cases and align application solutions. Directs teams to provide technical guidance and appropriately prioritize support to customers regarding application-related issues.

Collaborates with teams and leadership to establish, follow, and enforce documented security criteria, evolving/dynamic application development best practices and processes, and coding standards. Ensures clarity on key elements and objectives for adherence to broad acceptance criteria to impact application development processes in the organization. Defines key elements for teams to perform periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical vulnerabilities).

** Responsibilities*
* ** Key Responsibilities*
* ** Application Software Development:*
* + Owns an application team/teams delivering a product suite or major customer journeys; accountable for delivery, availability, and security posture.

** Software Development and Coding - Design, Testing, and Optimization:*
* + Defines key elements for leads and/or teams to design multiple software solutions and identify and analyze requirements to ensure alignment with business and organizational goals.

+ Applies broad understanding of other areas within the organization to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.

+ Leads design and specification reviews to drive improvements across multiple projects/programs.

+ Utilizes conceptual thinking to direct leads and/or teams for conducting debugging and troubleshooting to identify and fix software issues.

+ Directs leads and/or teams to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.

+ Drives the optimization of design and development practices to improve performance across products and domains, ensuring adherence to organizational goals in execution of business priorities.

+ Directs teams in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.

+ Directs teams to implement API versioning, lifecycle, and interoperability strategies.

** Software Architecture - Software System Structural Design:*
* + Directs teams to design and develop software, systems, and services.

+ Coaches managers to provide technical guidance and domain expertise in software architecture decisions and best practices.

+ Utilizes conceptual thinking to direct teams in conducting periodic reviews and ensures adherence to architectural standards.

+ Collaborates with cross-functional teams and stakeholders within and outside of organization to align and build software architecture with business and/or customer goals and priorities in focus.

+ Directs teams to implement performance optimization and scalability strategies in software design.

+ Defines processes and approaches to conduct regular technology research and evaluation for architectural enhancements.

** Issue/Defect Collaboration - Software Products Support:*
* + Collaborates with stakeholders within and outside of organization, including executive leadership, to understand customer issues and align solutions.

+ Directs teams to provide technical guidance and appropriately prioritize support to customers regarding reported issues.

+ Leads teams and sets direction to advocate for customers' interests and suggests product enhancements based on feedback.

+ Influences…