Department Assistant, Records and Registration

The Records and Registration office at Kellogg Community College ( KCC ) is vital to supporting the academic mission of KCC . Our office is dedicated to maintaining the integrity, accuracy, and privacy of student records. The department is responsible for handling a variety of essential functions, including:

• 1) Student Records Management:
  Ensuring the secure and accurate maintenance of all students’ academic records, including transcripts, enrollment verifications, and degree audits.
• 2) Course Registration:
  Overseeing the course registration process each semester, assisting students with course selections, and managing waitlists.
• 3) Graduation Coordination:
  Managing the application and evaluation process for graduation, coordinating commencement ceremonies, and issuing diplomas.
• 4) Compliance and Reporting:
  Ensuring compliance with institutional, state, and federal regulations, and providing necessary reports to internal and external stakeholders.
• 5) Customer Service:
  Offering exceptional service to students, faculty, staff, and alumni by addressing inquiries related to academic records, registration, and other related matters.

We are seeking a highly organized, detail-oriented, and customer-focused Department Assistant to join our dynamic team in the Records and Registration office. Excellent communication is an essential skill for this position as the Department Assistant works directly with current and prospective students, college visitors, and colleagues from across the college. Services are delivered via phone, in-person, email, and through many technology-based formats such as Microsoft Teams.

Department Assistants provide crucial support to ensure the smooth operation of our office and contribute to our mission of fostering student success.

Kellogg Community College is located in Battle Creek, Michigan, a community of approximately 54,000 people. Leisure activities, natural resources and learning opportunities provide a foundation for residents. Located along the I-94 interstate, Battle Creek is within 30 minutes of Kalamazoo, 60 minutes of Lansing and Grand Rapids and within three hours of Detroit, Chicago and Indianapolis.

• Deepening our understanding of diversity, equity and inclusion through learning, engagement with others and personal reflection;
• Valuing the lived experiences and perspectives of others while nurturing and understanding the differences between us;
• Rejecting all forms of prejudice, discrimination and racism; and
• Advancing integrity, justice and civility among and between us.

The job responsibilities are performed in an office area and presentation venues. Travel by car required. The job has intermittent periods during which continuous physical exertion is required, such as independent mobility between work areas, sitting, stooping, bending, lifting material or equipment, some of which may be heavy or awkward (8 – 45 pounds). Typically requires regular use of one or more physical senses of medium intensity and long duration.

Must meet reasonable deadlines, quotas or demands for accuracy, and may be involved in some mildly unpleasant situations.

• Some post‑secondary education from an accredited college or university AND at least one (1+) year of relevant experience; OR two or more (2+) years of relevant experience. [If post‑secondary education is a factor in meeting minimum qualifications, please ensure unofficial transcripts are uploaded otherwise you will be disqualified.]
• Professional experience in an active, multi‑tasked, automated work environment.
• Ability to work with MS Word, Excel, and Outlook or similar level applications at an intermediate level.