VITA Appointment Setter

VITA Appointment Setter role at Goodwill Industries of Central Michigan's Heartland

Under the direction of the VITA Community Coordinator, the VITA Client Appointment Scheduler will be responsible for responding to all calls or voicemails left in an attempt to schedule tax appointments. Calls should be returned in a timely fashion and every effort should be made to respond to and fulfill all requests for appointments.

This is a temporary, part‑time position with flexible hours and will end around April 1st of each tax year, depending on need. The position may last up to 11 weeks and, as a part‑time temporary role, will typically not receive benefits (paid time off, holiday pay, etc.).

• Answering phones and returning messages to schedule appointments.
• Entering appointments into the scheduling program.
• Ensuring appointment reminders are mailed promptly.
• Greeting clients, handing out, and assisting with completion of intake forms on income tax preparation days.
• Adhering to all GICMH safety policies and procedures while maintaining a safe and healthy working environment.
• Representing Goodwill Industries within the business community in a professional and dignified manner.
• Respecting participants' rights to confidentiality and privacy of personal and rehabilitation information.
• Treating all GICMH employees, volunteers, clients, and participants with respect.
• Performing other duties as assigned by the VITA Community Coordinator or the VP of Workforce Development.

• Strong written and verbal communication skills.
• Proficiency with computers and the ability to learn software.
• Ability to work with minimum supervision.
• Professional attitude and good work behavior.
• Ability to work with a diverse population.
• Ability to meet and communicate with the public.
• Ability to react positively to new assignments.
• Organizational skills.
• Ability to work emphatically with low to moderate income individuals.

• Strong MS Office software applications skills.
• Availability to work a flexible schedule, including potential evenings and weekends.
• High ethical standards, sound judgment, integrity, and the ability to handle confidential and private information securely and professionally.
• Pass IRS volunteer standards of conduct and intake/interview tests with 80% or higher.
• A valid Michigan driver’s license with a driving record compliant with Goodwill of Central Michigan's Heartland, Inc. insurance carrier requirements. Applicant must have reliable transportation with appropriate insurance coverage.

• Entry level

• Part‑time

• Health Care Provider