Practical Nurse

The Battle Creek VA Medical Center is recruiting for a Licensed Practical Nurse within the Battle Creek VA Medical Center. The Licensed Practical Nurse will function in Community Care Service.

The LPN is responsible for accomplishing a variety of specialized administrative services, specific but not limited to: scheduling/coordinating appointments using advanced clinic access principles; interpreting and verifying provider orders/consultations in accordance with Veteran Health Administration (VHA) national scheduling guidelines; scheduling, canceling and re‑scheduling patient appointments and/or consults; entering no‑show information; monitoring inpatient and outpatient appointments for areas of responsibility and preauthorization requirements for specific coverage;

monitoring consult timeframe compliance; reviewing records for accuracy and completion; collecting data for reporting and dissemination to various programs; and managing medical administrative functions associated with the Community Care Service. The LPN also collects and updates demographic and insurance information.

Works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients. Responsible for preparing outpatient authorizations for Community Care in Health Share Referral Manager (HSRM). Contacts Veterans to determine preference of Community Care Provider and desired appointment date. Depending upon the specialty of service requested for Community Care, employee prepares the required Community Care Provider information form and submits to VA Primary Care Physicians electronically for other medical information needed and signature for continuation of care.

Discontinues consults after unsuccessful scheduling attempts following consult directives. Responsible for closing consults following appropriate guidelines with outside medical records.

Monitors progress of all open community outpatient consults within the medical center and corrects consult transmission errors and incorrect provider assignments. Prepares medical center level reports upon request from upper management, utilizes multiple software applications to obtain information required to complete reports, and assists in planning, reviewing, and reporting of data. He/She also collects, compiles, analyzes, and presents data regarding consult integrity in the Community Care Service.

Responsible for receiving and accurately processing confidential documents in a timely manner, reviewing documents and reports for completeness, entering pertinent information in the computerized patient record, communicating with PACT significant findings, and uploading the outside medical records. Serves as a key staff member and attends regular staff meetings, conference calls, seminars, and trainings related to his/her responsibilities and various committees and boards as called upon by the Community Care Leadership Team.

He/She participates in facility and network initiatives for growth, improved access, quality patient care, and exceptional customer services. Tracks all consults/referrals to ensure all details are resolved and referrals occur without incident. This includes, but is not limited to ensuring: appropriate and adequate legal eligibility and clinical information is provided to other institutions prior to referrals; information from outside institutions is provided to appropriate clinician following the rendering of treatment;

medical records needed are referred at the most clinically opportune time and are returned following completion of treatment; radiology films are requested and sent to the referring facilities as needed; and clinical appointments are made within the indicated time frame.

Participates in the development of policies and procedures regarding community referrals. He/She completes consults adhering to the Community Care Records Management Standard Operating Procedure.

Work Schedule
:
Monday - Friday 8:00am - 4:30pm

Telework
:
Not Available

Virtual
:
This is not a virtual position.

Functional Statement #: 91963A, 91694A, 91695A, 91696A

Relocation/Recruitment Incentives
:
Not Authorized

Permanent Change of Station (PCS):
Not Authorized