Banquet Houseperson

Overview

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated Double Tree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns.

Come be a part of our excellence driven team!

Position Summary:

A Banquet Houseperson is responsible for setup/breakdown and ensuring smooth execution of events from initial setup to final breakdown. This position plays a crucial role in creating a positive guest experience during banquets, weddings, conferences, and other special occasions. This position is expected to uphold 6PM Hospitality LLCs’ Core Values, and 6PM Hospitality LLCs and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

• Report to work in uniform, presented neat and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Perform both set up and break down activities for events in the hotel, as well as activities during events

• Prepare banquet rooms according to event specifications (e.g., glassware, service ware, linen)
• Arrange place settings, table placement, and tablecloths
• Set up buffets if required
• Retrieve clean linen and skirting and stock in storage area
• Pick-up and delivery of all boxes and materials (flip charts, easels, blackboards, etc.) for function
• Attend pre-event meetings to understand function particulars and guest expectations
• Ensure event space set up tasks are completed before guests arrive
• Use care when assembling an event, ensuring equipment is not broken or damaged. If damage or breakage occurs, it must be immediately reported to supervisor or manager
• Retrieve clean linen and skirting and stock in storage area

• Greet and welcome guests courteously
• Handle guest requests promptly or seek assistance from supervisors
• Stay focused, move freely, and anticipate guest needs
• Communicate effectively with team members
• Other duties as assigned by management

• After the event, break down the banquet area
• Collect tablecloths and linens for laundry
• Ensure proper storage of equipment
• Show courtesy and respect to all attendees
• Breakdown must occur only after every guest has left the event
• Proactive approach when interacting with guests, co-workers or vendors
• Use care when disassembling an event, ensuring equipment is not broken or damaged. If damage or breakage occurs, it must be immediately reported to supervisor or manager
• Other duties, as assigned, by management

Minimum Knowledge:

• Requires ability to interpret / extract information and / or perform arithmetic functions
• May require typing, basic computer knowledge, record keeping, or word processing
• Excellent communication skills
• Excellent teamwork skills and ability to work in group settings

Formal Education and Job-Related

Experience:

• High School Diploma or equivalent is required

License, Training, and/or Certification

Required:

• CPR Training

• Stress Load:
  Regular exposure to stresses
• Workload Fluctuation:
  The workload required to perform this job requires ability to adapt to change
• Manual
  
  Skills:
  
  Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
• Physical Effort:
  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
• Physical Environment:
  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or…