IT Systems and Support Manager

Job Details:

Job Location:

151 MCQUISTON DRIVE - BATTLE CREEK, MI 49037, Salary Range: $75,000.00 - $ Salary/year, Job Objective

The IT Systems & Technology Manager is responsible for the day-to-day management, support, coordination and continuous improvement of Gallagher Uniform's information technology and business systems. This hands-on position serves as Gallagher Uniform's primary internal technology resource and liaison among employees, management and specialized third-party technology partners.

The Manager supports traditional office technology as well as specialized production, garment-tracking, route-accounting and data systems. The position owns technology issues from identification through resolution: diagnosing what can be handled internally, engaging the appropriate vendor or specialist when needed, communicating progress, documenting the resolution and identifying ways to prevent recurrence.

The position also serves as a leader in Gallagher Uniform's adoption of artificial intelligence, automation, internally developed applications and emerging technologies to improve productivity, simplify work, strengthen decision-making and advance Gallagher Uniform's position as a technology leader in the industrial laundry industry.

Provide responsive, hands-on technology support throughout Gallagher Uniform, including setup, configuration, maintenance, troubleshooting and vendor coordination for:

• 30+ desktop PCs, laptops and production workstations; local and network printers.
• 30+ Samsung mobile phones and tablets managed through Samsung Knox, plus approved personal/BYOD devices accessing company systems.
• TVs, monitors, communication displays and company-wide dashboards.
• Barcode scanners, garment-label readers, UHF/RFID readers and antennas, production workstations and Wesvic/other productivity piece-counting systems.
• VPN and remote-access technologies, Microsoft 365 and other business productivity applications.

Maintain accurate inventories of company technology assets, assigned users, location, configuration, age, warranty and anticipated replacement requirements.

Develop in-depth knowledge of Gallagher Uniform's core business and production technology and serve as the primary internal point of coordination with specialized vendors.

• Softrol / Softrak Route Accounting System - develop extensive working knowledge of functionality, data, reporting and integration; work with Softrol on troubleshooting, enhancements and future development.
• Braun Washnet System - coordinate technology-related support associated with Braun laundry equipment, Washnet and the production environment.
• Gurtler Chemical System - coordinate with Gurtler regarding computerized chemical management and injection systems and related technology.
• Positek CASort - support and coordinate CASort garment-processing technology, computers, readers, interfaces and systems.
• Ludell Hot Water System - oversee system software.

The Manager is not expected to replace these vendors' specialized expertise, but is expected to understand Gallagher's use of their systems and own the internal coordination necessary to keep them functioning effectively.

• Support Microsoft SQL Server and related administration/support coordination.
• Support cloud storage, cloud data and cloud-based applications.
• Provide strong Microsoft Access capabilities, particularly query development, report writing, data analysis and troubleshooting.
• Extract and report data from Gallagher business systems; develop and maintain management and operational dashboards.
• Support production data, productivity measurements, data accuracy and accessibility; identify opportunities to automate recurring reports and manual processes.

Serve as Gallagher Uniform's primary internal liaison with FDConsulting and other third-party network and cybersecurity professionals. Coordinate and monitor network infrastructure, servers/workstations, Wi-Fi, firewalls, VPN, endpoint protection, system security, user permissions, multi-factor authentication, updates, cybersecurity remediation, employee awareness and incident escalation.

Outside specialists provide advanced network administration and cybersecurity expertise; the Manager ensures recommendations, projects, issues and corrective actions are understood, prioritized, tracked and completed.