IT Support Specialist

RESPONSIBILITIES

• Diagnosing and resolving problems in response to customer reported incidents.
• Planning and analysis of work processes, researching and reporting trends and patterns of problems.
• Developing training materials and performing computing/information system training sessions.
• Developing and maintaining problem tracking databases.
• Installing, troubleshooting, and maintaining hardware and software.
• Performing backup and recovery operations.
• Migrate, update and sustain DLA Print and Fax solutions.
• Consulting with users to identify needs and requirements.
• Conducting feasibility studies and trade-off analyses.
• Preparing business cases.
• Discovery, migration and sustainment of DLA Microsoft One Drive presence
• Ensuring the rigorous application of information security/information assurance policies, principles, and practices.
• May be required to support DLA’s eProcurement system, a segment of its SAP-based enterprise resource planning system.

REQUIRED QUALIFICATIONS

• Active Secret clearance
• Six (6) years of progressive experience in the field of Information Processing:
  • Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
  • Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems and training customers in the use of software and hardware
• Must hold one of the following active certifications:
  • CCNA-Security
  • CSA+
  • GICSP
  • GSEC
  • Security+ CE
  • SSCP
  • CASP CE
  • CCNP Security
  • CISA
  • CISSP (or Associate)
  • GCED
  • GCIH
• Must hold one of the following active computing certifications or related Microsoft computing certification of Server 2012 or above:
  • AWS CS Specialty
  • AWS CSA Associate
  • AWS CSA Professional
  • AWS CSO Admin Associate
  • GCDA
  • MCSA: WS2016
  • MCSE: WS 2016
  • GCWN M
  • MC:
    Azure AA
  • OCI Foundations

We are seeking anIT Support Specialist to support the Enterprise Windows Admin Support Service (EWASS) with Defense Logistics Agency (DLA).

Tek Synap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:
  
  Battle Creek, MI;
  Richmond, VA;
  Ft. Belvoir, VA;
  Philadelphia, PA;
  New Cumberland, PA;
  Mechanicsburg, PA;
  Tinker AFB, OK;
  Columbus, OH;
  Dayton, OH or Ogden, UT
• Type of environment:
  Varies
• Noise level:
  Low - Medium
• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel:
  Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the…