Field Tech Specialist

is a managed services provider that is scaling fast. Growing companies hand us their technology, from systems and security to integrations and the automation that keeps them moving, so they can get on with their own work. Our team is small, fully remote, and spread across several countries. We don't do egos, and we don't do fluff.

The Field Tech Specialist is a senior hands-on technical role responsible for maintaining total warehouse operational uptime. Acting as the frontline emergency responder, this role troubleshoots critical outages across Net Suite ERP, network infrastructure, and industrial printing systems while leading helpdesk ticket triaging in a fast-paced logistics environment.

• Emergency Incident Response: Serve as the primary emergency technician to rapidly diagnose and resolve high-severity outages (warehouse Wi-Fi drops, print line failures, ERP bottlenecks) to minimize operational downtime.
• Net Suite & Systems Support: Troubleshoot complex Net Suite ERP operational errors, WMS sync issues, custom script bugs, and order processing discrepancies.
• Thermal & Industrial Print Management: Configure, calibrate, and repair Zebra thermal label printers, packing slip queues, and network print servers.
• Network & Hardware Support: Diagnose local network issues (access points, switches, VLANs, Wi-Fi coverage) and manage ruggedized RF barcode scanners, tablets, and mobile workstations.
• Ticket Triaging & Escalation: Prioritize and manage the helpdesk queue based on operational impact, resolving complex issues or escalating to corporate engineering when necessary.

• Experience: 3+ years of IT technical support experience, with at least 2 years in a warehouse, logistics, or manufacturing setting.
• Technical
  
  Skills:
  
  Advanced Net Suite ERP troubleshooting, Zebra printer configuration (ZPL, Zebra Setup Utilities), and barcode scanner/MDM management.
• Network & Systems: Strong knowledge of TCP/IP, Wi-Fi troubleshooting, switch patching, and ITIL ticket triage protocols.

• No Ego: We care about the best solution, not who came up with it
• High Velocity: We are growing rapidly, so you should be comfortable with change and ready to build systems that scale with the client base
• Direct Communication: We value clarity and brevity