Information Technology Field Technician
Listed on 2026-10-11
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Position: Tier-2 Help Desk Support (Field IT)
Location: Battle Ground, WA
Duration: 12-month contract
Pay Rate: $28/hour on W2
Travel: Approximately 20% to regional field offices, including Eugene, OR, Tri-Cities, Seattle, Eastern Washington, and other locations as needed.
You will provide in-person, desk-side, and remote application and desktop support to business users. Responsibilities include troubleshooting computers, networks, phones, printers, mobile devices, and handhelds; participating in technology refresh projects; imaging desktops/laptops; and maintaining IT assets. You will also coordinate issue resolution while serving as the primary contact for end users.
Required Qualifications:
- Previous field IT support experience.
- Excellent customer service and communication skills, including the ability to explain technical concepts in simple terms.
- Strong prioritization skills and the ability to learn new technologies.
- Bachelor's degree in Information Technology, or an associate degree plus 3-5 years of experience.
- Experience with ITIL-focused ticket management tools;
Service Now is a plus. - Desktop/laptop imaging and hardware/software support experience.
Technology Environment: Microsoft Office 365, Teams, Windows 10, PXE imaging, Active Directory, iPhone support, Citrix, Remote Assistance/Remote Desktop, HP desktops/laptops, and multifunction printers.
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