Executive Director - Assisted Living

Position: Executive Director I - Assisted Living
Job Overview Executive Director | Northern Lakes Senior Living Baxter, Minnesota (Brainerd Area)
Lead with Purpose. Inspire a Team. Make a Difference.

At Northern Lakes Senior Living, you'll find more than a workplace. You'll discover a welcoming, family-like community where residents and team members thrive. Nestled in a beautiful setting near the Paul Bunyan Trail at 8186 Excelsior Road in Baxter, Minnesota, our community offers Assisted Living and Memory Care services across 68 apartments.

Managed by Ebenezer, Minnesota's largest senior living operator, Northern Lakes is known for its compassionate culture, dedicated team members, and commitment to exceptional resident care. We provide comprehensive onboarding, ongoing professional development, and opportunities for career growth within a respected and mission-driven organization.

Our collaborative team includes Resident Assistants, Nursing leadership, Regional Clinical Support, Corporate Education Specialists, Culinary Services, Life Enrichment professionals, and other interdisciplinary partners dedicated to enhancing the lives of those we serve.

Position Summary The Executive Director serves as the operational and strategic leader of the community, providing overall oversight of resident care, employee engagement, financial performance, regulatory compliance, occupancy growth, and daily operations. This role is responsible for the 24/7 leadership and success of the community while fostering a culture of excellence, accountability, and exceptional customer service.

What You'll DoLead and Develop High-Performing Teams Build, mentor, and support a strong community leadership team.

Establish performance expectations and operational goals with department leaders.

Provide coaching, professional development, and ongoing performance feedback.

Promote employee engagement, accountability, and a positive workplace culture.

Oversee hiring, onboarding, retention, and employee development initiatives.

Ensure accurate staffing, scheduling, payroll, and workforce management practices.

Drive Financial Performance Develop and manage the annual operating budget.

Monitor monthly financial performance and collaborate with leaders to achieve budget goals.

Analyze revenue and expenses and implement strategies to improve financial outcomes.

Partner with Ebenezer corporate teams on financial reporting and planning.

Oversee resident billing, collections, deposits, and financial record accuracy.

Champion Resident and Family Satisfaction Foster meaningful relationships with residents, families, and team members.

Lead customer service excellence efforts throughout the community.

Respond promptly and effectively to resident and family concerns.

Support resident councils and other engagement opportunities.

Conduct satisfaction surveys and implement quality improvement initiatives.

Lead Quality Assurance and Performance Improvement (QAPI) efforts focused on quality outcomes and risk management.

Support Occupancy and Growth Partner with sales and marketing teams to achieve occupancy goals.

Monitor census trends and implement strategies to maintain strong occupancy.

Participate in tours, prospect engagement, and relationship-building activities.

Support community outreach and reputation-building efforts.

Ensure Operational Excellence Oversee community operations, maintenance, and facility appearance.

Monitor building systems, safety practices, and environmental standards.

Collaborate with department leaders to deliver high-quality services across all areas of the community.

Serve as the primary liaison for ownership groups in managed communities, providing regular operational and financial updates.

Maintain Regulatory Compliance Ensure compliance with Assisted Living regulations and…