Shift leader, Retail

Overview

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD. This is our purpose. Our team focuses on what’s really important here – TEAM, GUEST, BUSINESS. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd. Apply today and be part of the 'Bou Crew.

Position Overview: The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives, and guest connections during the shift.

• Demonstrates mastery of the doing of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with a commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates total store vision and takes ownership of the look and feel of the store
• Is knowledgeable about the deployment for the day and the roles and responsibilities involved
• Consistently leverages effective communication on the floor during the shift
• Sees the needs of the team and guest and addresses situations before they become problematic
• Understands multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift but also for the following shift
• Ensures the team is executing SOP and quality standards correctly and consistently
• Coaches and gives feedback to Team Members to ensure they are delivering their best performance
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and other duties as assigned
• Develops Team Members and engages in conversations about career and professional growth
• Brings Core Values to life:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Takes ownership of impact on others and actively manages how they show up
• Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
• Remains resilient under pressure and maintains calm in critical moments
• Brings joy to leading the team, serving guests and being a community member
• Seeks to be of service and create success for others
• Shows enthusiasm and curiosity as a subject matter expert and helps others grow
• Demonstrates humility and curiosity to lead a diverse group and grow
• Provides powerful feedback and aims to make a difference by coaching for commitment, not just compliance
• Takes ownership for making a positive impact on others
• Creates an inclusive and inspiring culture on every shift with every team member
• Owns personal development and actively seeks feedback and growth opportunities

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver's license and reliable transportation

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, or the ability to perform these with or without reasonable accommodations.

Note: The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at management discretion. This job description describes the general level of work and is not all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on characteristics protected by federal, state or local laws. If you…