Customer Account Representative

Join to apply for the Customer Account Representative role at Home Choice Stores

At Home Choice!, we believe in making home shopping simple, convenient, and accessible for everyone. We put the buying power in our customers' hands through flexible payment options so they can enjoy big‑ticket items the way they want, when they want. Our mission is to elevate financial freedom for all and empower our customers to shop with confidence. Whether they’re furnishing a new home or upgrading their space, we’re here to make our customers' experience seamless, stress‑free, and tailored to their lifestyle.

Our coworkers embody our family values and play an individual role in making our customers' dreams come true. With the opportunity to make a difference from day one, our coworkers enjoy rewarding careers and the ability to advance quickly. Join us and be part of a company that’s redefining how people shop and pay for the home upgrades they’ve always wanted.

The Customer Account Representative provides superior customer service to maintain consumer relationships and meet company account management expectations while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through sales activities, account management, and providing total customer satisfaction.

This is a full‑time position. Hours/days of work are Monday through Saturday, store open to close hours with SUNDAY'S OFF along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs.

The position is paid hourly in accordance with Home Choice!'s usual payroll procedures. The hourly rate is $14.45 to $17.00 per hour (paid out weekly).

• Provide friendly, top‑notch customer experiences through "white glove" service with a servant's heart in our stores and in customers' homes, and obtain new orders when needed on the sales floor and over the phone.
• Attempt deliveries and pickups, displaying a winning spirit through safe and compliant loading/unloading and installation of products while following all handling and transportation procedures and keeping vehicles clean and properly maintained.
• Maintain an inviting store with organized product and cleanliness, refurbishing merchandise to like‑new condition, and keeping the showroom dusted, vacuumed, and organized.

• Must be at least 18 years of age.
• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Valid state driver's license and good driving record – you will be driving company vehicles.
• Ability to lift and move product such as furniture, electronics, and appliances.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in‑person attendance.

• Great Benefits:
  Medical, Dental, Vision, Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short‑Term Disability, Long‑Term Disability, Flexible Spending Accounts, 401(k) Savings Plan with company match, Paid Time Off.
• Award‑Winning Culture.
• Career Growth Opportunities.
• Weekly Pay.

Requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Must frequently lift or move heavy items and merchandise. All coworkers must adhere to all company safety guidelines.

Home Choice! is an equal opportunity employer committed to ensuring that all employment decisions are made on a non‑discriminatory basis, and without regard to actual or perceived race, religion, color, national origin, ancestry, physical or mental disability, genetic information, sex, gender identity, sexual orientation, age, veteran status, or any other consideration protected by law.

This is an excerpt from the full job description and is not intended to be all‑inclusive. Other related duties may be required to meet the ongoing needs of the business.