Veterinary Receptionist

VetMED Veterinary Hospital is dedicated to providing exceptional small animal care in a highly collaborative environment where you are recognized as an essential contributor from day one. We are proud to be AAHA accredited, a designation that confirms our commitment to the highest standards of veterinary medicine and patient safety. The trust we have built within the Bay City community is reflected in our excellent 4.5-star Google rating.

If you are looking for a hospital that prioritizes both professional excellence and compassionate care, this is the opportunity for you to do your best work. Our hospital is supported by a network dedicated to fostering the development of all teammates. We ensure you have continuous access to educational resources and tools designed to help you succeed, regardless of your current experience level.

You will have internal access to specialty consultations, ensuring complex medical cases are handled with expert guidance. For those committed to advancing their career, dedicated programs are in place to help our veterinary assistants achieve credentialed technician status, and structured paths exist for teammates interested in moving into leadership roles. Delivering high-quality medicine is the cornerstone of the VetMED mission, backed by our rigorous AAHA accreditation.

We provide the equipment and protocols necessary for advanced diagnostics and treatment in the small animal sector. You will be practicing in an environment that constantly encourages complex case management and embraces continued learning. We believe that by supporting the medical growth of every veterinarian and technician, we ensure optimal outcomes for every patient that walks through our door.

Located in beautiful Bay City, Michigan, you will find a vibrant community nestled along the Saginaw River, offering a mix of small-town charm and accessible amenities. Bay City is known for its friendly residents, historical architecture, and ample opportunities for outdoor recreation on the nearby Great Lakes. This welcoming community provides an fantastic quality of life, making it an ideal place to establish long-term roots and feel supported both inside and outside the hospital.

Job Description

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note:

Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Mission Pet Health was founded by veterinarians on the belief that…