TVC - Veterans Career Advisor; Veterans Services Representative

Join to apply for the TVC - Veterans Career Advisor (Veterans Services Representative I) role at Texas Veterans Commission

General Description:

Serves as a vital member of the Veterans Employment Services team. Provides a full range of intensive services with an emphasis on case management, employment, training, and placement services to meet the needs of Veterans, with priority given to Disabled Veterans and Special Disabled Veterans. Our Veterans Career Advisors conduct interviews to assess Veteran client needs, disseminate information regarding employment and training programs, and facilitate Veteran access to workforce development programs and services.

They advocate for Veterans employment and training opportunities with business, industry, and community-based organizations. TVC maintains a telework policy; telework is decided by the division and contingent on performance. Telework is not a contract of employment and if granted, may be terminated at any time and for any reason without notice.

Essential Duties and Responsibilities
:

• Knowledge of counseling techniques, assessments, career planning and interviewing techniques.
• Knowledge of community resources and supportive services.
• Ability to assess Veteran needs and to coordinate Veteran services.
• Ability to organize, monitor, document, and follow-up with case managed clients.
• Ability to consistently present a professional image to customers, the public and co-workers.
• Ability to maintain confidentiality.
• Conducts a comprehensive assessment of training needs, education, experience, skills, interests and other data to deliver appropriate services and assist Veterans with barriers to employment. This includes working closely with Veterans to enhance job search skills and efforts.
• Develops, documents, and maintains case management records using an online case management system via a case management approach.
• Counsels and encourages Veterans throughout their reemployment process.
• Outreaches to Veterans, community-based organizations, employers, labor unions, Veteran service organizations and other service providers to promote Veteran employment goals.
• May refer and job develop Veterans to opportunities based on qualifications and employer requirements.
• Conducts and participates in workshops that assist Veterans in job search activities including resume writing and interviewing.
• May make presentations to groups.
• May enter and retrieve information to/from computer systems (, TWIST, etc.).
• General personal computer, Microsoft Windows and Microsoft Office experience preferred.
• Work Hours Other Than 8-5 May Be Required.

Qualifications
:

• Minimum Education:
  
  Associate degree from an accredited college or university with major course work in social work/social sciences or a related field. Experience may be substituted for education on a year-by-year basis. College transcripts are required and must be provided before an interview can be extended (attached to the application preferred).
• Minimum Experience:
  
  Two (2) years of experience in interviewing, assessment, job placement, retention and counseling work of Veterans and other eligible job seekers. Applicants must be a Veteran who served on active duty for more than 180 days and discharged honorably, or under honorable conditions; or a veteran discharged due to service-connected disability. A DD Form 214 (member 1 copy not acceptable), NA Form 13038, or a VA Summary Benefits Letter must be attached to the application or provided prior to an interview.
• Additional Requirements:
  
  A valid Texas Driver’s License must be provided within 90 days of hire.
• Preferred Experience:
  
  Two (2) years of experience in computer operation and applicable software; experience with case management principles, standards, and methods; experience with case guidelines, regulations, and policies; experience delivering excellent customer service to internal and external customers.
• Knowledge, Skills, and Abilities:
  Proficient English writing and ability to compose correspondence, summarize information, and write case narratives; strong counseling, assessment, career planning and interviewing skills; ability to coordinate and manage case files; ability to maintain a professional image and confidentiality.

Environment and Other Information
:

• Normal office work environment; mostly sedentary with potential for walking, standing, and lifting up to 30 pounds. Frequent telephone use and repetitive hand/wrist/finger motions while using a computer.
• Environmental conditions may require kneeling, stooping, and bending.
• Security:
  This position is designated as a security sensitive position; a criminal background investigation will be conducted on the final candidate.

Notes to Applicants:
To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred. College transcripts, licenses, certifications, etc., must be provided before an interview can be extended. If you require any…