Assistant F&B Outlet Shift Manager

Apply for the Assistant F&B Outlet Shift Manager role at Hollywood Casino Gulf Coast
.

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting industry where the days and nights are fast paced. Work with a diverse team driven by enthusiasm for helping people find and have more fun, while we support your career growth with wellness programs, day‑one medical coverage, 401(k) matching, and more.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Assists F&B Outlet Assistant Manager to ensure efficient sanitary and pleasant service for all guests.
• Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift.
• Assist Food & Beverage Outlet Assistant Manager with administrative duties, as assigned.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience. Minimum two years’ previous supervisory experience required.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must successfully complete Serv Safe Alcohol training certification course.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Starting Salary: $40,000 per year.

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Management and Manufacturing

Industry: Gambling Facilities and Casinos

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.

Referrals increase your chances of interviewing at Hollywood Casino Gulf Coast by 2x.