Member Service Representative​/Personal Banker; Bilingual Spanish Speaking

Member Service Representative/Personal Banker (Bilingual Spanish Speaking Preferred)

Join to apply for the Member Service Representative/Personal Banker (Bilingual Spanish Speaking Preferred) role at Jovia Financial Credit Union.

Jovia Financial Credit Union is a not-for-profit credit union that values innovation, convenience, and community. With over $4B in assets and 240,000 members, we offer a diverse, inclusive environment and competitive benefits.

• Competitive compensation with paid training
• Engaged managers who value your input, are transparent, and provide coaching for your success
• Professional development with growth opportunities and a supportive learning environment
• A friendly, inviting work culture filled with social activities that inspire creativity and collaboration
• Retirement benefits, featuring a 401(k) with a generous match plus a defined pension plan
• Comprehensive benefits including Medical, Dental, and Vision coverage
• Employee activity groups that foster a sense of belonging and teamwork
• Tuition reimbursement and school loan repayment plans for full‑time employees
• Gym reimbursement and employee wellness time off to support your health and wellness
• Flexible PTO options that include vacation payout and sick time incentive payouts
• Discounts on employee loans to help you create financial success
• Supplemental benefits such as pet insurance, legal plan, and AFLAC plans
• A CEO with brilliant vision and aspiration

Want to know why we’re so happy?  to learn and meet our CEO!

Find out what life at Jovia is like: https://(Use the "Apply for this Job" box below).-jovia

• Directly deal with members and potential members
• Support and promote a successful service/sales culture by identifying members’ needs and cross‑selling appropriate products
• Efficiently and accurately process transactions (loan payments, transfer of funds)
• Research and resolve member concerns
• Accurately record information
• Utilize the software system to perform member transactions
• Engage with members to obtain information and explain available services to meet their financial needs

• Bachelor’s degree or at least 18 months of relevant experience in the financial industry or in customer service
• Previous banking or financial services experience
• Desire to provide outstanding member service
• Ability to discuss products and services
• Professional appearance coupled with an enthusiastic, assertive personality
• Self‑motivated
• Strong computer skills
• Excellent communication skills
• Thorough knowledge of negotiable instruments
• Dependable (arrive to work on time as scheduled)

Be part of a growing not‑for‑profit organization where people are everything. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal‑opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness.

We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities