Studio Manager - Lady

JOY IN MOVEMENT Studio Manager About J.I.M

Hi! We’re Joy in Movement (J.I.M), the UK’s first fully automated infrared fitness studio. We run 30-minute, low-impact classes in 40° heat, set to fresh DJ-produced beats, designed to help people sculpt, stretch, strengthen, and feel good in their bodies.

We’ve been featured in Forbes and Time Out, our first studio is buzzing in Ecclesall Sheffield, and we’re rolling out across the UK. Twice the results, half the time, that’s the promise. Now we’re looking for the right person to lead the floor and the community.

As Studio Manager you are the heartbeat of your J.I.M. You shape the energy members feel the moment they walk in, the community that keeps them coming back, and the systems that keep the studio running smoothly behind the scenes.

You’ll wear a lot of hats, operations, marketing, hospitality, wellness ambassador, and you’ll love the variety. You know this role is working when members greet you by name, the pipeline is healthy, and people walk out feeling better than when they walked in.

• Attract; grow local presence and build the lead pipeline.
• Convert; turn Free Pass leads into paying members.
• Retain; create consistent, fun, sticky community.
• Operate; uphold studio standards, systems, and compliance.

• Generate qualified leads through community outreach, local partnerships, and social media.
• Own your studio’s local social channels (Instagram, Tik Tok, Facebook): plan and shoot content, schedule posts, and engage daily with your community.
• Run local marketing campaigns and free trial promotions to drive new sign-ups.
• Partner with local businesses, wellness practitioners, and influencers to bring J.I.M into the wider community.
• Work with the J.I.M marketing team to keep brand voice consistent while letting your studio’s personality shine.
• Track and log every lead in the CRM.

• Move leads through the pipeline using the most appropriate channel (age and platform specific).
• Pre-call Free Trial members the day before their session and send an SMS reminder the morning of.
• Conduct post-class follow-up within 24 hours.
• Hit the 60% conversion target within 2.5 weeks of a member’s first class.

• Be the face of the studio. Acknowledge every member on entry and greet by name as soon as you’re free.
• Know members by name and celebrate their milestones (birthdays, 100-class, transformations).
• Monitor weekly check-in patterns and proactively reach out to low-frequency members; re-engage anyone training less than twice a week.
• Curate occasional wellness events, workshops, and guest sessions such as recovery clinics, breathwork, nutrition talks, run club, book club.
• Address member feedback and resolve complaints with care, in line with J.I.M guidelines.

• Run the studio day-to-day: opening, closing, scheduling, cleanliness, equipment, lighting, and safety standards.
• Recruit, train, and manage your Studio Assistant. Set the tone and lead by example.
• Onboard new members with a full orientation.
• Manage bookings, memberships, payments, and access control via Hapana Core.
• Update Hapana Grow daily - log communications and update lead statuses.
• Process membership changes (upgrades, downgrades, pauses, cancellations) and handle failed payment retries.
• Monitor and troubleshoot Cloud Fit, Nightlife, lighting, and access control.
• Process member account deletion requests in line with UK GDPR (within 30 days).

• Are a natural community-builder - people warm to you and stick around.
• Live and breathe wellness in some form (yoga, Pilates, hot fitness, recovery, nutrition). We’re not picky, just passionate.
• Can shoot, edit, and post a great Reel without breaking a sweat (well, maybe a little).
• Have 2+ years’ experience managing a studio, gym, retail space, hospitality venue, or similar customer-facing operation.
• Are organised, proactive, and comfortable owning KPIs - especially client retention.
• Love a varied day - front-of-house one minute, rotas the next, content after…