F&B Outlets Manager Posted Flamborough Thornwick Village

Position: Food & Beverage Outlets Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join us as our Food & Beverage Outlets Manager and lead a dynamic team in delivering exceptional service and delicious experiences at our vibrant pop-up F&B outlets!

In this role, you'll be at the heart of an energetic F&B team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly.

You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and brand standards.

This role involves managing multiple pop-up outlets including Cooks Fish & Chip’s, Seaside Treats, and Bertie's Ice Cream.

• Team Leadership:
  Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest
  
  Experience:
  
  Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management:
  Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management:
  Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety:
  Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving:
  Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development:
  Support team development through ongoing training, mentoring, and creating growth opportunities.

• Proven experience in roles such as Duty Manager, Store Manager, or a similar leadership role within the food service or retail industry.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.