Loading Officer​/Mail Room Officer - SE

Loading Bay Officer/Mail Room Officer - SE1, London

London, UK

Posted Friday 19 December 2025 at 01:00

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Loading Bay Officer/Mail Room Officer to safeguard a prominent facility in London.

The successful candidate will be an experienced and reliable Loading Bay Officer/Mail Room Officer with a previous background in Security and/or Logistics. Excellent communication skills, an eye for detail, and the ability to multi‑task while maintaining a calm and customer friendly presence.

We require someone who takes pride in delivering exceptional customer service, along with being computer literate. We require someone who will work on a weekly rotation with the current Loading Bay Officer when the current Mail Room Officer retires at the end of the year.

Role: Loading Bay Officer/Mail Room Officer Pay Rate: £14.75 per hour Shift Pattern: Monday to Friday Days 07:00 - 19:00. No Bank Holidays Location: SE1, London.
Role Requirements: SIA License

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

• Valid SIA licence
• Good customer service and communication skills
• Proven work experience as a Loading Bay Officer and/or Mail Room Officer (min 1 year)
• Excellent customer service and communication skills
• Professional attitude and appearance
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Experience with in Cooperate Security (min 1 year)
• Surveillance skills and detail orientation
• 5-year checkable work history
• IT literate— Ability to operate detecting systems and emergency equipment

• Act as a point of contact and information centre to staff and visitors.
• Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
• Report any issues to the supervisor or duty manager.
• Always conduct yourself in a professional manner.
• Respond to emergencies.
• Deal with conflict in an appropriate manner if required.
• Write up incidents to the standard expected by Management.
• Carry out s.
• Be vigilant to the Health and Safety risks.
• Work on own initiative.
• Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “
We look after our people; our people look after our clients. We aim to retain and attract the very best of both
.”

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in‑house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees,…