Loading Officer

Permanent

Location:

Smithfield, London

Hours:

Full time, 42 hours a week, 4 on 4 off

Pay: £ 15.10 per hour

The London Museum is one of the United Kingdom's most iconic cultural institutions - home to world-class collections and visited by people from across the globe. Behind every exhibition, delivery, and carefully handled artefact is a dedicated operational team ensuring everything moves safely, securely, and seamlessly.

We are seeking a confident and highly capable Loading Bay Officer who will be responsible for supporting the safe, secure and efficient operation of the Museum's Loading Bay and associated service areas.

• Support the day-to-day operation of the Loading Bay and associated service areas under the direction of the Loading Bay Supervisor.
• Assist with deliveries, collections, contractor activities and vehicle movements to ensure they are conducted safely, securely and efficiently.
• Monitor Loading Bay activity and report issues, risks or non-compliance promptly.
• Control access to the Loading Bay in accordance with site requirements and authorised booking arrangements.
• Help ensure operational activity does not adversely impact Museum operations, visitors, collections or staff.
• Will maintain strong situational awareness throughout each shift, communicate clearly and accurately, support safe vehicle and contractor activity, record key information effectively, and uphold high standards in an environment where security, safety and customer service are central to every interaction.

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible.

When you join Wilson James, you'll be part of a business that:

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

• 5.6 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

• Valid SIA Door Supervisor Licence.
• Previous experience within a security, customer service, logistics, facilities, transport or operational environment.
• Good verbal communication skills with the ability to engage professionally with drivers, contractors, suppliers, museum staff, visitors and stakeholders.
• Good written communication skills, including completing incident reports, logs, handovers and operational documentation.
• Ability to follow Assignment Instructions, Standard Operating Procedures and site‑specific requirements.
• Awareness of health and safety principles and the importance of safe systems of work.
• Ability to remain calm, professional and effective under pressure.
• Strong attention to detail and the ability to maintain accurate records.
• Confidence to challenge unsafe acts, unauthorised access and non‑compliance in a professional manner.

• Banksman or Vehicle Marshal qualification.
• Experience working in an environment involving vehicle movements, deliveries or contractor activity.
• Experience with in a museum, cultural, heritage or visitor attraction environment.
• First Aid at Work qualification.

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges

If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.