Inside Sales Manager

Inside Sales Manager – Bayonne, NJ or Brooklyn, NY

Location:

On-site Monday through Friday.
* Candidates must live within a commutable distance.

• Experience in one of the following: PVF, plumbing, mechanical systems, hydronics, drains, HVAC, or waterworks
• 3+ years working in a sales capacity within wholesale distribution
• 3+ years of supervisory experience within wholesale distribution

Extremely successful distributor serving top contractors and developers across the region. The team prides itself on exceptional service, deep industry knowledge, strong inventory, and a highly responsive operation.

• Fast-paced days that are never boring

• Recruit, hire, and train inside and counter sales staff
• Manage schedules for full coverage
• Conduct coaching, one-on-ones, and performance reviews
• Lead product knowledge training with vendors
• Set and track sales goals with leadership
• Monitor sales performance, margins, and quote conversions
• Review major quotes and pricing exceptions
• Drive upselling and cross‑selling
• Support outside sales on major accounts and special orders

• Handle escalated issues
• Maintain relationships with key contractor accounts
• Ensure follow‑up on open quotes, backorders, and special orders
• Implement improvements based on customer feedback

• Ensure accurate order entry, pricing, and fulfillment
• Coordinate across the warehouse, purchasing, and outside sales
• Oversee RMAs and warranty claims
• Manage processes for special orders and logistics
• Maintain knowledge of product lines and industry trends
• Review inventory levels and partner with purchasing
• Manage pricing strategies and contractor programs

• Review sales reports, margins, and customer activity
• Track KPIs such as fill rate, order accuracy, and counter volume
• Present performance updates to leadership

• Standardize workflows for quoting, returns, and communication
• Identify inefficiencies and improve processes
• Ensure adherence to safety and company policies
• Partner with vendor reps for training and promotions
• Attend vendor meetings to stay current on products
• Manage special orders and communicate lead times

• Support leadership on staffing and performance
• Act as second‑in‑command when the Director of Sales is out
• Assist with inventory counts and operational projects

• 3–5+ years wholesale distribution experience
• 3+ years in PVF, plumbing, mechanical systems, hydronics, drains, HVAC, or waterworks
• 3+ years supervisory experience
• Strong MS Office skills; ERP experience (DDI or Eclipse) preferred
• Excellent communication and negotiation skills
• Understanding of the sales cycle
• Bilingual skills are a plus

Mid‑Senior level

Full‑time

Wholesale Hardware, Plumbing, Heating Equipment, Wholesale Building Materials, and Wholesale

• Medical insurance
• 401(k)