Deputy Leader

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

In the role of Deputy Site Leader, the successful candidate will assist the Site Leader in managing daily operations, ensuring that all activities align with organizational goals and operational standards. Support the Site Leader in addressing operational challenges, providing hands‑on assistance and contributing to quick, effective solutions. Help relay site goals, procedures, and updates to team members, ensuring clear and consistent communication throughout the site.

Foster a positive and collaborative work environment by supporting team members, helping to resolve any issues, and promoting teamwork. Flexibly manage various responsibilities, stepping in to handle tasks as needed and adapting to the changing needs of the site. Assist in maintaining high standards of safety, quality, and efficiency, working closely with the Site Leader to implement process improvements. Serve as a secondary leader, stepping in to lead site operations in the absence of the Site Leader, ensuring continuity of operations.

• Safety:
  Foster a safety‑driven culture across the site, ensuring all employees have proper training, resources, and PPE. Maintain compliance with OSHA, State, and Veolia Safety and Environmental programs.
• Compliance:
  Oversee contract execution for the site, ensuring adherence to established environmental, health, safety, operating, maintenance, and emergency response procedures.
• Reliability:
  Monitor project delivery performance, maintaining high standards of quality and consistent results. Coordinate problem resolution and manage conflicting priorities effectively.
• People Focused:
  Promote a positive work culture, manage resources effectively, and communicate business initiatives and goals to team members. Evaluate and mentor the team to drive performance and growth.
• Customer Obsessed:
  Build and maintain strong customer relationships, addressing escalated issues promptly. Contribute to new business opportunities and work towards improving Net Promoter Scores.
• Cost Effective:
  Support OPEX initiatives for efficiency and cost savings. Assist with budgeting and cost control for the site. Identify and implement process improvements to increase operational efficiency.

• Ability to foster teamwork and collaboration, ensuring that communication flows smoothly across all team members to ensure team alignment and site goals are met.

• Supports the Site Leader in managing team performance, helping to identify areas for improvement and offering coaching as needed.

• Strong interpersonal and communication skills to assist in liaising with the Site Leader, staff, and external stakeholders.

• Provides support in client communications and is capable of stepping into client‑facing roles when necessary.

• Assists the Site Leader in promoting a safety‑first culture and conducting regular safety checks or audits.

• Assists the Site Leader in mentoring junior team members, providing guidance and support for skill development and performance improvement.

• Demonstrates a desire to grow into a future leadership role, with a focus on developing both operational and leadership skills.

• People Management :

• Promote a positive work culture.

• Manage resources effectively.

• Communicate business initiatives and goals to team members.

• Evaluate and mentor the team.

• Typically supervise less than 10 FTEs.

• Safety Management :

• Implement and enforce comprehensive safety protocols, procedures, and…