Logistic Customer Service Representative

Automation Personnel Services is looking for a dedicated and customer-oriented and experienced Logistic Customer Service Representative for Baytown, TX. As the first point of contact, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with clients.

$17.00 per hour

Monday through Friday, 8:00 am to 5:00 pm.

• Provide exceptional customer service via phone, email, and in-person.
• Process customer orders accurately and efficiently, ensuring timely delivery and follow-up on order status when necessary.
• Troubleshoot and resolve customer issues with patience and empathy.
• Collaborate with other departments to resolve complex problems effectively.
• Develop a comprehensive understanding of our products and services to provide accurate information and recommendations to customers.
• Maintain detailed records of customer interactions, transactions, inquiries, and complaints. Input relevant information into the customer database accurately.
• Collect feedback from customers to identify areas for improvement in products, services, and customer support processes.
• Work collaboratively with other team members to achieve departmental goals and objectives. Communicate effectively with colleagues to ensure seamless customer experiences.

• High school diploma or equivalent.
• Previous experience in customer serviceandindustrialrelatedfieldrequired.
• Imports/Exports experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office, SAP, and CRM software preferred.

Full-time, temporary

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all
eligible contingent and temporary associates.

4748 East Freeway

Baytown, TX 77521

We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:

• 11-time consecutive winner of the Clearly
  
  Rated Best of Staffing Client Award ).
• Winner of the Clearly
  
  Rated Best of Staffing Talent Award ).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work Forby CIO Views Magazine.
• Named one of America's Best Temp Staffing Firms by Forbes (2025).
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

Equal Opportunity Employer

APSBaytown