Receptionist, Customer Service​/HelpDesk

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. Checking in and outpatients, insurance verification and data entry.

Center Well Baytown, 6515 Garth Rd, Ste:150, Baytown,TX 77521

• Answer phone calls using a Genesys system.
• Ensure accurate processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

• High School Diploma or GED required.
• Minimum of one (1) year of experience in a healthcare setting preferred; however, candidates with a strong customer service background in retail, hospitality, call centers, or similar service-oriented environments will be considered.
• Must be proficient in the English language, including the ability to effectively communicate with patients, visitors, providers, and team members
• Organizational, written and verbal communication skills.
• Ability to remain calm and helpful even when dealing with upset customers.
• Foster teamwork and partnerships with cross‑functional departments to resolve issues and improve customer experience.
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

• Bilingual English (read, write and speak) and Spanish.
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, or Next Gen.
• Medical setting front desk experience.
• Customer service experience.
• 1+ years of experience in a customer service-oriented environment.
• Knowledge of and strict adherence to HIPAA

Use your skills to make an impact

Humana values personal identity protection. Please be aware that we may ask applicants to provide their Social Security Number, if we do not already have it on file. Humana will send an email from  with instructions on how to add the information into your official application on Humana's secure website.

As part of our hiring process for this opportunity, we will use an interviewing technology called Hire Vue to enhance our hiring and decision‑making ability. Hire Vue allows us to quickly connect and gain valuable information from you on your relevant experience at a time that is best for your schedule.

Humana offers a variety of benefits to promote the best health and well‑being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

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40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$41,800 - $50,400…